What is Recommended Timeout for Publishing Surveys?

Question

We experienced an interesting behavior. We were unable to publish surveys to ArcGIS Enterprise from Survey123 Connect. However, we were able to publish from Web Designer. We were receiving a "504 Gateway Time-out." Our Azure engineer informed us the Application Gateway timeout was set to 20 seconds. The issue was with the ".../addToDefinition" URL for the feature service. The feature service was being published, but not the form item. After changing it to 120 seconds, we were able to publish from Survey123 Connect. Is there a recommended timeout value that we should have set for our ArcGIS Enterprise/Survey123 environment? For reference, logs from Survey123 Connect are below: <10>1 2024-10-17T15:37:25Z DHPEMERAW76ZB5L ArcGISSurvey123Connect 14136 - [AppStudio@11205 category="PortalRequest" function="onErrorTextChanged" filename="PortalRequest.qml" line="135"] PortalRequest: portalRequest: https://domain.redacted/server/rest/admin/services/Hosted/service_4d0f6bac66a944019253a7baad7a7530/FeatureServer/addToDefinition error: Error transferring https://domain.redacted/server/rest/admin/services/Hosted/service_4d0f6bac66a944019253a7baad7a7530/FeatureServer/addToDefinition - server replied: Gateway Time-out <10>1 2024-10-17T15:37:25Z DHPEMERAW76ZB5L ArcGISSurvey123Connect 14136 - [AppStudio@11205 category="PortalRequest" function="onReadyStateChanged" filename="PortalRequest.qml" line="121"] PortalRequest: PortalRequest status: 504 504 Gateway Time-out <10>1 2024-10-17T15:37:25Z DHPEMERAW76ZB5L ArcGISSurvey123Connect 14136 - [AppStudio@11205 category="PortalRequest" function="onFailed" filename="PortalRequest.qml" line="149"] PortalRequest: PortalRequest failed url: https://domain.redacted/server/rest/admin/services/Hosted/service_4d0f6bac66a944019253a7baad7a7530/FeatureServer/addToDefinition error: { "code": 504, "message": "504 Gateway Time-out" }

patrmckinn@pa.gov_PADOH · Answer

Our ArcGIS Enterprise in hosted in Azure, and sits behind the Azure Application Gateway.  We have a separate team that manages that platform.  I requested that they change the timeout.

So I'm not sure how to change it.

wizgis · Answer

Hi @McKinneyPatrick_PA

I understand this is an old post however, we are encountering something similar where we are able to publish through S123 connect however, not through the website. In the description it's mentioned that timeout setting was changed to 120 seconds.

I just wanted to know where did you change this setting like in ArcGIS Server Manager or someplace in the cloud.

dougbrowning · Answer

The thing that takes the longest seems to be images that we use for help.  We have forms with like 60 images in some.  We took a lot of time to reduce the file size as much as possible using online jpeg reducers.  Helped a lot and no loss in quality for most images.

Also being off of VPN to get full internet speed can help if that is possible for you.

Other times it just hangs and times out for no real reason.

Hope that helps a little