Login failed for Sentinel Explorer and Landsat Explorer apps

ThijsBriggeman_Tensing

When I try to log into my AGOL account on the Sentinel Explorer or Landsat Explorer app, I get an error saying that my username password is incorrect. However, when I log in with the exact same details (autofill) on ArcGIS Online, I can login.

Seems something is broken here...

geolynn

Hi Thijs,

You mention the use of autofill, does the issue also occur when manually entering credentials?

The apps you mention have different (sub)domain names (e.g. esri.com or arcgis.com - perhaps different from your organizational (sub)domain login). Could it be that there is a previous version password stored in autofill for these specific domains other than your usual ArcGIS Online (sub)domain?

From here I am able to successfully login to both apps you mention.

Hope this helps and all the best,

Lynn