Unable to Register ArcGIS Server with ArcGIS Monitor

Question

Hi Community,

I have installed the ArcGIS Monitor 2023.3. I have some issue in adding ArcGIS Server. I have added server machine and monitor that machine but When trying to register ArcGIS Serverr responds with an error.

When I tried with Base URL (https://machinename.domain.com:6443/arcgis)with siteadmin credential getting the below error

An error occurred running the observer
Undefined is not a function

And When I tried with web adaptor with portaladmin credential getting the below error

An error occurred running the observerServer machine 'https://solutions.esri.in/portal/sharing/rest/community/self' returned an error. 'Invalid token.'

Thanks in advance

Thanks & Regards

Tejpal

ReeseFacendini · Answer

Log into the ArcGIS Server Admin API (https://server.name.com:6443/arcgis/admin) and click into Usage Reports on the far right side of options. Delete any reports that show an epoch timestamp (all numbers). It's a known issue with that release of ArcGIS Monitor, but will be fixed in the upcoming release.

BenClark · Answer

Hi Tejpal,

I had similar issues registering our instance of Server. Dunno if this'll work for you, but in the end I tried using our reverse proxy name, with no port number, instead of the actual machine name and the connection went through. Hope this helps.

Ben

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