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Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

JosephZebrowski

I have recently started receiving the following error in my browser when I load a layer into an AGOL map viewer or perform some sort of other action:

Error code: STATUS_ACCESS_VIOLATION.

This happens regardless of the browser I am using and on different computers. It also happens when I am not logged into an AGOL account. I only have this issue with the current Map Viewer. Everything works fine in the Map Viewer Classic. I also recently noticed that maps occasionally do not load in the current map viewer, but do load in the map viewer classic. I have tried disabling extensions and clearing the cache in the browser with no luck.

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Accepted answers

Now "fixed": This issue was caused by a bug in Google Chrome 126 and Microsoft Edge 126. The issue has been resolved in Google Chrome 127 and Microsoft Edge 127. To resolve this issue in ArcGIS Enterprise, update your web browsers to the latest version.

All comments

Also seeing this issue in Enterprise 11.3 using Edge today.

RussRoberts

Yup this is due to the shared item browser component used in gallery and item browsing for layers like in Scene Viewer and Map Viewer.

Are you able to check out this blog

https://esriaustraliatechblog.wordpress.com/2024/06/26/defect-notice-status_access_violation-error-in-arcgis-online-and-enterprise/

Key details on it

For Chrome: chrome://accessibility
For Edge: edge://accessibility

And disable / uncheck Web Accessibility and leave the tab open.

In my testing this solved the tab crash you are seeing. I was also able to reproduce this issue when I had chrome Reading Mode enabled.

We are not able to reproduce this issue with Chrome beta 127 build but that is not due to release at the end of July.

MikhaylaB

Have you guys tried adding a new layer to an existing web map? I'm getting the same error when I click Browse layers as I do when clicking Groups or Gallery

A_Alva

We have 2 members of our organization having this issue on 11.2 for the Groups, Gallery, and Search pages.

MikhaylaB

Thanks for the reply. We were also experiencing cache issues and continue to have chrome issues. I haven't tried Firefox but will give it a shot.

DavidDecker

Chrome/Edge continue to show the same issues @Mikhalya B within Enterprise/Portal, as well; Firefox browser appears to be working without err now. (Previously we were experiencing cache related issues simultaneously to this err however this has since been resolved).

RussRoberts

This update has only rolled out to ArcGIS Online. You can track the portal/enterprise issue here: BUG-000168528

MikhaylaB

Has an update been rolled out for portal by chance? I'm having the same error when accessing Groups and Gallery from portal.

RussRoberts

The ArcGIS Online update has rolled out. LMK if you are still seeing this issue. Thanks!

Ramon_de_Leon

This is happening to me know when accessing the Groups tab or when I try to add a layer in Map Viewer

PeterKnoop

Anyone needing a workaround before the update, the instructions in BUG-000168462 for Chrome are incorrect. It should say

Google Chrome can be launched with this setting automatically disabled by opening its Properties > Shortcut and appending the following argument to the Target value '--disable-renderer-accessibility'.

(Chrome does not have a '--force-disable-renderer-accessibility' command-line option.)

RussRoberts

Yup this is related to a recent chromium update. This will also be planned to be fixed with our release tonight.

cdevault_pickett

I have one user reporting this with ArcGIS Enterprise 11.2, curious to see if anyone else has had this issue with Enterprise.

RussRoberts

We are planning on rolling out an update tonight to ArcGIS Online that should resolve this issue.

AleMardones

I get the same error when I try to edit an Instant App or add a layer to a Web Map.

MT_JenAmes

@RussRoberts I'm getting this error message trying to edit an Instant App. I am also using this same map in an EB app and a Dashboard, but the Instant App version is the only one throwing this error. Is this potentially the same bug?

DavidDecker

Have we seen any notice of an ETA for resolution?

I am having the same issue regarding the Error code: STATUS_ACCESS_VIOLATION when attempting access Groups tab for multiple browsers (Chrome, Edge, Firefox).

RussRoberts

Yup can be seen across the groups and gallery page as well.

PeterKnoop

@RussRoberts we have a user in our ArcGIS Online organization reporting this error occurs now whenever they try to open the Groups tab in Chrome/Edge. Is this likely another manifestation of the same bug?

RussRoberts

We have an issue logged and its due to a recent chrome/edge update that you will see when using the item browser in certain apps. You can track the issue here BUG-000168462.

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