When I try to add add layers in MapViewer and Field Maps Designer, both Chrome and Edge crash. I get a 'STATUS_ACCESS_VIOLATION'. This problem is occurring with all current and past projects.
Sadly, I am having the same issue. I have tried in Edge and in Chrome. This also happens to me when I try to open the Groups tab. I may put in a tech support ticket, but glad to know it's not just me and it's not AGOL Org specific.
I have also been having the same issue all week, both when attempting to add layers and when I try to access groups.
We are experiencing a similar issue on our two AGOL and one Enterprise Portal platforms. The pages crash when we try to access Groups and Gallery. We are having the issue in Edge (version 126) but not Chrome (version 125). Is that consistent with anyone else's findings on web browser versions? I have an open ticket in with ESRI regarding our issue.
Now that you mention it, I'm crashing trying to access Groups and Gallery as well.
Chrome - Version 126.0.6478.115 (Official Build) (64-bit)
Edge - Version 126.0.2592.61 (Official build) (64-bit)
Hello,
Here's the bug that has been logged for this issue: BUG-000168462 - Using Chrome or Edge 126 to access ArcGIS Online Organization 'Groups' or 'Gallery' pages results in "STATUS_ACCESS_VIOLATION" errors thrown in the browser.
Have you tried using the Firefox browser to see if the issue persists?
I've been running into the same problem. My team is wondering if it is an early sign of an upcoming change to Edge and Chrome Problem: Impact of Google Chrome and Microsoft Edge 127 Updates on ArcGIS Enterprise (esri.com) If so, upgrading to 11.3 should fix it, but that takes more time and planning than a patch, so hopefully this is resolved soon.
I don't get the error when using Firefox. Seems to work.
I am running two instances of Enterprise (version 11.0 and version 11.3), and both have the same error message in Chrome and Edge. I tried Firefox, and it seems to work. I will be looking for a patch for this very soon (hopefully!).
We are getting the same error when users search in Portal or AGOL. I have attached a video to @KatieHansen_NIFCAdmin 's case demonstrating, which suggests the bug doesn't address all the use cases where this occurs. https://learn.microsoft.com/en-us/answers/questions/1720613/error-code-status-access-violation-when-searching does not resolve the problem, and using Firefox is not a reasonable work-around due to restrictions on its use. The issue is intermittent and appears to be memory related.
This issue is occurring for me as well in Edge and Chrome but not just with galleries and groups, also when I try to add any data from ArcGIS Online or Living Atlas to the maps I'm working with. This is important to the work I'm doing for my clients so I need to be able to tell them when it will be fixed? I don't want to have to switch platforms to FireFox just to do my work into the future. Can you tell us when this bug/issue will be fixed?
I can't add layers to my web map in ArcGIS Online. Whenever I try, I get the following error code: STATUS_ACCESS_VIOLATION.
I tried doing this with Google Chrome (Version 126.0.6478.115 (Official Build) (64-bit)) and Microsoft Edge for Business (Version 126.0.2592.68 (Official Build) (64-bit)).
However, when I tried Firefox, there were no issues.
Can this bug please be resolved by ESRI?
Thank you.
Nothing new to add but I am also experiencing this issue (using Chrome, Version 126.0.6478.115). When I try to add layers to my map in AGOL I get the same error code: STATUS_ACCESS_VIOLATION. Using Firefox does indeed work as a temporary band-aid but I am hoping ESRI will resolve this bug ASAP.
Thanks!
We are experiencing this issue in AGOL as well (accessing Groups, Gallery, or adding layers to a map) with Chrome Version 126.0.6478.115 and Edge Version 126.0.2592.68, although not for every user in our organization. We haven't been able to pinpoint the difference and have had affected users do all of the regular troubleshooting tips with no luck (reset settings in Chrome, uninstall/reinstall Chrome, restarting everything).
This is the workaround that we got from Esri Support . We tested and it worked.
Thank you for trying to find a workaround. Unfortunately, I just tried this in ArcGIS Online with Map Viewer and it did not work.
Thank you for sharing! This did appear to work for me in Edge.
Same here, tried in AGOL with Map Viewer and received the same error message as before.
Maybe it works with Arcgis Enterprise only.
we recently upgraded our new system to 11.3 as well, and we received reports from one user as of now that she encountered this issue
When I try to add a layer in ArcgisOnline Map Viewer, it crashes with error code 11.
Chrome version 126.0.6478.127
We have some new information that a suddenly-revoked certificate from a popular cert provider may have had something to do with this. Since the issue is hard to reproduce (intermittent and random) I don't have any other info and due to the nature of it being a security cert, I've only shared the specifics with our ESRI TAM, but if you're one of the org's affected by the suddenly-revoked certificate from a popular cert provider, it's pretty obvious, and something to look into as a cause of this.
This does not work, we have tested this workaround extensively and the problem continues to intermittently and randomly occur.
A coworker in another location from myself was experiencing this error, now she is not. Yet, I still am.
I can confirm after opening a ticket with Esri and speaking with their support that this is a known issue for ArcGIS Enterprise 11.3 when using the latest versions of Chrome and Edge (v.126). They indicated to me that they are working to resolve it ASAP but did not have a timeline to share. The only workaround I am currently aware of is to add layers via URL, to use Firefox (maybe other browsers also work?), or to hold off on upgrading Chrome/Edge beyond version 125 which is still stable. I am running the latest version of both and there are risks associated with downgrading your browser version (loss of user data mostly) that are preventing me from attempting to roll back as a solution.
I am getting this issue in 11.2 after applying the July 2nd 2024 patch https://support.esri.com/en-us/patches-updates/2024/portal-for-arcgis-application-display-patch When I use Firefox I don't have this issue.
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