Deleted questions still visible after update

Question

I have a user that sees several questions within their local survey (in Field App) that no longer exist in Connect.

I deleted the questions from Connect a while ago and published an update (plus several updates thereafter). The user has the most recent update. I also published an update while we were on a call and saw that update become available for them, which they subsequently downloaded. I also had them delete and re-download the survey.

Through all of this, those questions persisted.

There is only one copy of this survey on Portal... mainly because it is so massive publishing a fresh copy tends to hang or crash.

Any ideas?

CodyPatterson · Answer

Hey @abureaux

I hadn't tried to clear out My Surveys, I just immediately went to the uninstall, but that may have helped! Very much hoping that this is just a one-off for both of us!

Cody

abureaux · Answer

We ran out of time yesterday, but my plan was to delete the survey again, and then clear out their "My Surveys" folder to remove any potential cache.

I can handle a one-off, but my fear is that this may become a norm due to some bug. I don't believe there were any recent updates, so this shouldn't be anything new. Hope Esri can address the issue on their end in the near future.

CodyPatterson · Answer

Hey @abureaux

I actually had this same issue a few days ago, I had to have the user uninstall and reinstall the application, they had a cached version that overwrote the current version of the survey which was quite odd. This fixed it for me, hopefully it helps you out as well!

Cody