Request Rate Metrics in Monitor

Question

I would like to understand why the ArcGIS Monitor Request Rate thresholds are set at 10 warning/30 critical?

Is there room for adjusting these based on server configuration?

I ask because our Request Rate for the server seems to always be redlining according to this metric and would like to know if the setting needs correcting.

Our CPU and Memory are well under control as is our Network input/output.

Derek Law · Answer

Hi @KevinRathgeber1 and @ThomasM,

Regarding the Request Rate metric,

> Is there a calculation you can use (maybe based on hardware configuration) to determine proper thresholds.

I'm unsure if there was a specific calculation, but will check and see if we can provide an answer on how the default values were set. I believe this was based on general feedback from Esri consultants and their experiences working with ArcGIS Enterprise.

> Is there any sort of guide on how to set these thresholds?

We don't have a guide on setting up thresholds for the various component metrics, because as @GeoJosh said "... (there) are by no means a "one size fits all" solution....".

For example, you could set an alert threshold value for the Request Response Time Avg (s) metric for an ArcGIS Server component. But what might be an acceptable response time for one organization, might not be for another organization. Even within the organization, for some critical web services - the acceptable response time would likely be lower, than for another less critical web service. It would likely depend on how the web service(s) are being used (e.g., do they support critical apps/solutions?) and by how many end users. I'm sure there may be other considerations.

> I don't have any real indication of what is poor performance

Defining "poor performance" is also highly variable - between different organizations, the use of web services, and they workflows they support.

I'm trying to provide some context as to why it is challenging to provide "general guidance" for setting alert thresholds.

This UC 2023 technical session video might be useful, ArcGIS Monitor: Operational Scenarios.

Hope this helps,

ThomasM · Answer

I'm after this same information. Is there any sort of guide on how to set these thresholds? Other than having my requests timeout, I don't have any real indication of what is poor performance. I left all the default metrics and I've got over 21k alerts since yesterday morning. That's in no way useful, but I've yet to find any guidance on where to set those thresholds aside from, "you should customize them to your needs."

KevinRathgeber1 · Answer

Thanks for the reply.  I definitely want to change it and will be doing that, but I don't want to change it to some arbitrary number to avoid getting alerts.  I was looking what reasoning you use to adjust that threshold.  Is there a calculation you can use (maybe based on hardware configuration) to determine proper thresholds. What would I look at to determine that I want 50 as my warning rate vs the default 30.  That is the part I am not clear about.