Hello dears, Hope all is well. I created a survey last week, and everything was fine, i received more than 10 records. but unfortunately, today many users are facing a problem while submitting : * Failed to set the 'innerHTML' property on 'Element': The provided markup is invalid XML, and therefore cannot be inserted into an XML document. Please advise 😞

Odd indeed. I would suggest contacting Esri support then. They can work with you to resolve the issue, and as it is 1-on-1 with an Esri rep, that should reduce privacy concerns.

Unfortunately I cannot send/post the actual XLSX file. We're experiencing this error when the user tries to edit a record from a feature service in a web dashboard. It was the same error. "Failed to set the 'innerHTML' property on 'Element' : the provided markup is invalid XML, and therefore cannot be inserted into an XML document. This error message is only present on seemingly random records.

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Error in submitting surveys

ahmad_sidani

Hello dears,

Hope all is well.

I created a survey last week, and everything was fine, i received more than 10 records. but unfortunately, today many users are facing a problem while submitting :

Failed to set the 'innerHTML' property on 'Element': The provided markup is invalid XML, and therefore cannot be inserted into an XML document.

Please advise 😞

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Lovely_GraciaAcuna

It seems that the error occurred for those data submitted using Samsung device.

chelynnes

We're suddenly getting it on enterprise, too.

abureaux

Sorry. I wan't able to proceed for you on this. I have a few points though:

'email' isn't a valid 'appearance', so I removed that. If you want to restrict the field into to an email-like format, there is a regex() for that.
There were a large number of blank malformed cells, which can cause issues.
There were some groups and repeats with underscores, which isn't a valid "type":
This one is exclusive to Enterprise, but a large number of your 'name' values exceeded 32 characters. I am on Enterprise, so I can't work with these. I was going to shorten them down, but...
I noticed a decent number of notes had names exceeding 32 characters. Since notes do not require a 'name', I just deleted anything in the 'name' column for all notes. However, this was when I realized just how many fields had this character limit issue, so I wasn't able to proceed with publishing. Even if you aren't on Enterprise, I'd recommend shortening up your names to be as short and concise as possible (while still being descriptive).

Other than that, I think there is room for a good number of improvements here. Just scanning around:

The phrase "if none, please put NA" appears a lot for text boxes. If you use a calculate, you can do something like coalesce(${my_text_question},'NA'), and just let the user leave a text field blank. Then, the calc will default to NA for you.
You have repeats with a "repeat_count" set, but no visibility rules. You could add something to the "relevant" column to hide unneeded repeats (e.g., ${projects_done_aw}>0)

abureaux

Are you on Enterprise?

ahmad_sidani

Me too !! never seen this before.

Also, I received many submissions after this error appears to 2-3 users so i think it is related to a specific question/group.

Thanks for your support

EOI 2024 - Final Questionnaire.xlsx

abureaux

Have to say I haven't seen that error before.

Can you provide the XLSX file for testing?

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