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Offline area download time out

Blevins_Mark

Has anyone experienced trying to download offline area to a device, the download gets like 98% of the way , then just kind of stops, then eventually times out for lack of a better phrase, with no error message. Have tried multiple different devices with same result.

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argo

I recently had a similar issue with a map that I had duplicated then saved as new in Field Maps Designer. The Map Area failed to download to my mobile device. I ended up rebuilding the map in ArcPro, used the imagery basemap, my site boundary, and a couple other polygon site features. Went through the Analyze routine and resolved a couple errors, then pressed Share as web map. Then I re-did the Map Area in Field Maps Designer, loaded it to the iPad, and the new web map downloaded perfectly. Hope this helps.

Blevins_Mark

EXTREMELY hit and miss...

AdrianWelsh

That sounds like a good plan! To me, it's a hit-and-miss game!

Blevins_Mark

Thanks for replying. I’m using the world imagery for export tiled base map.

https://www.arcgis.com/home/item.html?id=226d23f076da478bba4589e7eae95952

it will work if it’s a map with just the base map, so I think field maps doesn’t like one of the layers in the map that is failing to download. Going to trouble shoot today. Thanks.

AdrianWelsh

This isn't the best answer but I have not had the best success with downloading offline areas. One giant no-no that learned was that, if the basemap had a vector tile layer in it (like street map or imagery hybrid), it will not work at all and give no indication of it not working. So I guess one thing to rule out is, what kind of basemap is it trying to download an offline area for?

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