ArcGIS Pro crashes on authentication

Question

Hi, when I try to log in to ArcGIS Pro the system crashes on authentication, with no error message. I've checkes Task Manager and it's not running in the background. I'm running version 3.03 on my desktop. I have tried restarting, clearing cookies, trying on multiple machines, no luck. I even got someone to try to log in on my machine with their account, no luck. What could be wrong?

BrookeRadding · Answer

Login through a browser window rather than through the app. Worked for me!

Robert LeClair · Answer

Certainly.  I wonder if Esri Support Services needs to reset your ArcGIS Pro licenses perhaps?  Might be worth a call to Support Services.

CateRyan · Answer

Thanks Robert, unfortunately that didn't work. I've also tried all of these things: https://support.esri.com/en-us/knowledge-base/problem-arcgis-pro-stops-responding-after-login-000013863. The only thing I can think of is that the last time I logged in was Oct 25, when there was a new AGOL update (although I can log into the online version ok).