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Alert emails have no names

EricAnderson_DHS

We are seeing the following when an alert email is triggered (e.g. Portal Index):

What is the name "N/A"? Where does it pull this Name value from? Unfortunately these alerts are pretty unhelpful in current state if it doesn't list out what the alert source was and which resource/components were affected.

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Accepted answers

DerekLaw

Hi @AlbertoOrdoñez_García,

We are working on improving the email notification user experience for the next ArcGIS Monitor 2024.1 release.

Thanks for your patience.

All comments

DerekLaw

Hi @AlbertoOrdoñez_García,

We are working on improving the email notification user experience for the next ArcGIS Monitor 2024.1 release.

Thanks for your patience.

AlbertoOrdoñez_García

Hi @GeoJosh and @DerekLaw, is there any update on this? We are reproducing the same issue at 2024.0.1 version. Thank you.

EricAnderson_DHS

Hey @GeoJosh , are you able to assist with this one? Any insight on where the notification emails pull the "Name" value from?

EricAnderson_DHS

Hey @DerekLaw , thanks for the reply. So you don't know where it's pullign the Name value from at all? The previous versions of Monitor would at least state in the notification email what triggered it (e.g. high CPU on Machine X, Portal federation validation has failed, etc.). So these notificaiton emails in 2023.1 won't be able to provide any information about what actually triggered the alert?

DerekLaw

Hi @EricAnderson_DHS,

Unfortunately, I don't have any helpful info to share. We realize that there are some limitations with the alerting info and are actively working to improve them in future ArcGIS Monitor updates. Sorry.

If you have some enhancement ideas, please let us know.

EricAnderson_DHS

Hey @DerekLaw any insights on this? This is unfortunately something that is blocking us from truly deploying Monitor to DHS' production system. Thanks!

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