Field App (3.18) Crashing / Closing Form on Image Questions When Committing or Closing Image (iOS)

Question

Version 3.18 of the field app is crashing on iOS devices (16.5.1 OS) after capturing an image for an image question.  After the photo is captured, when committing (bottom right check button) or closing out (top left back button) in the review screen, we're seeing widespread crashing/closing of the form in-progress (losing in-progress data).

The registration of the touch, on those buttons, seems sticky / unresponsive.  The crash events are not consistent on every record/image captured.

Unstable is the behavior we've been seeing.

Diagnostics are logging "Corrupt JPEG data: premature end of data segment" before crashing.

Support request was a dead end, unable to replicate the issue, apparently.  We have large numbers of end users on both personal and managed iOS devices seeing the same behavior.  Hoping for some answers / confirmation by casting a wider net here.

The issue seems isolated to the field app, survey's published from current and previous connect versions experience the same problem in the field app post 3.18 update (with deployments on enterprise portal and arcgis online).

We've been able to replicate the issue, across image size definitions (unrestricted, and restricted to specific dimensions).

LorenHutchins · Answer

Also getting this exact same behavior under very similar scenarios. Moved our organization's photo questions to a repeat, with a position(..) function in the repeat. Only on iOS, when a user views a photo and tries to exit, the survey will intermittnetly close or crash to the Survey's home screen without saving, causing loss of data.

I'll have to try re-working the survey to remove the positon(..) function to see if that helps.

AmeWunderle · Answer

Having this same issue with version 3.19. I thought it might be the dynamic naming of the photo. Our survey crashes, removing all collected data, when the user takes a photo (outside of any repeats at the end of the survey) and then opens it to look at it.

TomReyes · Answer

I was having this same issue starting with the update to version 3.18 on many different iOS devices.After taking photos, switching pages in the form would lag a bit, and then crash without having a recoverable draft. I updated the forms to remove the position calculation and it seemed to fix the problem.

I have had the position calculation in the form for over a year, through thousands of surveys, without any issues. Hopefully @hey fix this issue in the next update so that I can put the position calculation back in.