Request for Support

Question

Every month I update an Insights service for a client with a feature service. Each time we update the feature service we double and triple check the schema is the same, but when we click "refresh" on the data in insights, it breaks. No error message given besides "Something went wrong" - very helpful thanks.

On having to rebuild each of my 26 dashboards all have to have the custom symbology put back on and it takes hours when this should take minutes. Please can somebody from the Team get in touch with me directly.

Screenshot 2023-05-31 184841.png

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Ian_Muehlenhaus · Answer

Hi Rob,

I remember your idea posts. They were great! And we truly appreciate these types of feedback.

I will keep you updated on any other updates I hear from the dev team. Group consensus right now is that this is likely an issue on the Feature Service/AGO side, but we'll see. And that doesn't mean we can't help troubleshoot the problem further.

Rob_Hughes_32Alpha · Answer

Ian,

The refreshed feature services not appearing point - it appears in "add data" and I have to add it, switch it out in model view and then resymbolise the map (actually that point relates to a feature suggestion I put in a while back - having style configurations as part of the model).

Unfortunately I've tried in the data pane on the side, an overall refresh on the bottom and refreshing in model view. What's annoying is that once it fails there is no way to revert and there is no button to update either, so I have to refresh my browser and potentially go back a few steps if I forgot to save.

Interesting about the the fix - would be good to find out more about that and when it will be deployed wider.

I am working in AGOL. I'd like to work in desktop but since the workbook exists in AGOL already and I need to work across two computers I have to use the cloud version (another feature suggestion I put in was working across desktop and AGOL you might remember).

In an ideal world I'd like to be able to refresh the whole workbook and share all pages at once too, with confidence that the data will update as expected with no errors. Keen to help the devs get to that if I can at all.

Ian_Muehlenhaus · Answer

One quick thought is that it may take up to an hour for refreshed feature services to appear:

https://support.esri.com/en-us/knowledge-base/faq-why-is-my-hosted-feature-layer-view-not-updated-in-000030255

However, this doesn't necessarily explain the SWW error.

A second member of the dev team posited the idea that "Update"-ing the datasets in Model View may work better than refreshing them. This may be worth a try.

Finally, we did fix a bug pertaining to this type of issue in the 2023.1 release.

However, there is a chance it was fixed on our end and not on the AGOL end. I'm still following up on this lead.

Final follow-up question for today:

Are you only working in AGOL or are you working in Desktop to AGOL?

Sorry again to hear about this issue.

Best,

Ian