Offline Areas Creation and Download Failure

Question

Creating and downloading offline areas, both from the app and from AGOL have suddenly stopped working with a map I have been using for a few months. I'm using a tile layer raster, which seems to be the complicating factor, since offline areas are still function with a standard basemap. Only a week ago, this wasn't an issue, and I haven't changed any settings. I followed the troubleshooting guide and can't find any errors in the Job Details:

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KathleenCSki · Answer

Offline areas created for field map teams on the web failed to download. Offline areas created by field map users in the app did down on some devices. We tested a mixture of phones and tablets (android). 2 phones of the exact same type one downloaded 4 offline areas the other on got 1 after an entire day of trying before heading out of country. All of it was much slower and painful than what we experienced on the last trial before year end 2022.

rge_esri · Answer

Can any of your maps on Enterprise 10.9  be downloaded? Is this device specific?

KathleenCSki · Answer

I am not working with AGOL. Do you have a fix for Enterprise isolated/standalone environment 10.9?