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I can't change the Analytics/GDPR consent message in a Story Map

AurelieShapiro

I created duplicate story maps for different languages - but the Google analytics ID and consent message under Analytics in the Sharing settings seems stuck on what I had in the original story map.

I have tried deleting changing, saving, publishing - but it always seems to go back to the original message. How can I change the Google Analytics to different data streams and adapt the message in my duplicate story maps?

original story map: https://storymaps.arcgis.com/stories/08c4d90f9caf4d6ab9e5bbdb21f222fa

translation: https://storymaps.arcgis.com/stories/3ebe8d3b300d452a839c4ed37b9a7895

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Accepted answers

oevans_storymaps

@jkarmon -- If you would like to fix the issue now and not wait for the fix, you can follow these steps...

Open the story in the story builder
Go to Story settings > Analytics tab
Ensure information is still correct
Click Save
Publish the story

Note that if you have other unpublished changes, those will also be published.

All comments

oevans_storymaps

@AurelieShapiro -- Thank you for reporting this problem with updating the analytics settings, and I apologize that you are being affected by it. We are aware of this issue and are working on a fix that we should be deploying in the next few days. We will update this thread when there is additional information.

oevans_storymaps

We are in final testing and plan to deploy the fix for this issue tomorrow evening, 5/4.

oevans_storymaps

A fix for this issue have been deployed. Please let us know if you are still experiencing this problem.

jkarmon

Is there any way to STOP this message from showing if you have enabled Google Analytics but didn't set a message? (It didn't use to show before, and now it's making users nervous and opting to close out our story map).

https://storymaps.arcgis.com/stories/f6a5aa690a754dda8dba8addcc718a07

SummerCampsScreenshot.jpg

oevans_storymaps

@jkarmon -- This is a bug that affects a small number of stories that started using Google Analytics during a specific time. It will be fixed in an update coming next Weds evening. After that the message should stop appearing.

I apologize you were impacted by this issue.

oevans_storymaps

@jkarmon -- If you would like to fix the issue now and not wait for the fix, you can follow these steps...

Open the story in the story builder
Go to Story settings > Analytics tab
Ensure information is still correct
Click Save
Publish the story

Note that if you have other unpublished changes, those will also be published.

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