Express Maps not displaying in StoryMap

Question

Hello,

I'm suddenly having Express Maps that have been in the draft version of the StoryMap I've been working on for the last month and a half disappear. I just have a blank space where the map was and when I try to edit the map all the points and data I entered are missing and I'm seeing the base map in its pristine format. Does this have something to do with the update that just happened over the weekend?

I also notice that in the published version of the story map, non of my Express Maps are showing up.

I've checked Chrome and WebGL is enabled on my browser.

Help!

AbbyE_Esri · Answer

Hi @ErinSanderman ,

This sounds like that may be a separate issue. I am still troubleshooting your Express Maps behavior, but I would recommend you log an Esri Support case to begin looking at your edits not saving issue. They can help with some initial thoughts, as well as some next testing steps to try and isolate the behavior.

I'll continue reaching out on the Express Maps issue on our message chain, and post any large updates on the feed here.

Thanks,

Abby

ErinSanderman · Answer

Hi Abby,

I'm finding that none of the changed I've made in the last two days are being applied to my StoryMap (they've all vanished) and when I make changes the saved message on the top left-hand side of the screen is constantly reading "saving..."  Is this because you're looking at what's going on with my map or is something else afoot?

ErinSanderman · Answer

Hi Abby,

The platform won't allow me to attach a JSON file to these messages. Is there another way I can get the file to you?

Erin