Can't see Diagrams templates - Basic, CollapseContainers, ExpandContainers

Question

Hi Everyone,

I currently have a water utility network service Built with ARCGIS PRO 2.9.6 and published to ArcGIS Enterprise (10.9.1).

I have created my subnetworks and I'm trying to create a basic diagram once iI have traced my subnetwork, but the tool New diagram doesn't show any template

As you can see, I have the diagrams created for my subnetworks

If I validate my topology, I don't have errors and upgrading my subnetwork, everthing is also ok.

In the tool Find Diagrams I can see Diagrams created and I can Add to a new diagram map

What could be the problem?

Thank you

ClaudiaAlmeida · Answer

Hi @AnneYvonneBlin ,

I started by validating the feature service and it is set as your screenshot. So, I did more tests based on your suggestions and just restarting the service was not enough, the diagram template did not appear in the New Diagram List. Only after overwritting the service and opening a new Pro (as you suggested) I was able to see the template I created.

Again, thanks for your help, this time I could see the template diagram in Pro with the service.

AYBlin · Answer

Hi @ClaudiaAlmeida 
This is very strange... Nothing to do with the ArcGIS Enterprise version you are working...
Did you restart your service after these changes and try with a new Pro session? Should not be required, but...
Could you please also check the capabilities currently enable on the service you are testing?
They should be set as in the following screenshot:

Please let me know
Anne-Yvonne

ClaudiaAlmeida · Answer

Hi @AnneYvonneBlin ,

Thank you very much for your help.

I did made some testing on the workflow you have mentioned and the result didn’t allow me to see the Basic template in the New Diagram List when using a feature service in ArcGIS Pro. I also tried to create a diagram with the Create Diagram Tool, but the diagram doesn’t appear in the new diagram list, when using the service . The only way to create diagrams from the New Diagram List is when I have the database connection on the map. Could it be because I’m with the ArcGIS Enterprise version 10.9.1?

Best regards,

Cláudia Almeida