CityEngine 2022 authorization error

Question

Hi Talents,

I have subscribed "ArcGIS for personal Use", so I assumed CityEngine is also included in the service.[attach0]

However, I encountered trouble authorizing CityEngine2022.1.

None of two approaches below worked.

1. Use "License Server Administrator"

When it came to input Authorization Number(ESU...),

error showed up as below:

"ESU is only supported single use products"[attach1]

So I can't continue.

2. Use "CityEngine 2022.1 Administrator"

I completed the authorization process twice, so the second time it said "all requested features have been already authorized on this machine".[attach2-1]

But when I tried to open CityEngine2022.1, error message popped up as "CityEngine is not authorized for use".[attach2-2]

Did anyone know how to fix this?

Many thx in advance.

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繪云駱 · Answer

Hi Graeme,

Thank you for the advice, I have resolved this issue with Esri technical support.

The thing I did wrong is I chose "Single Use" when using "CityEngine 2022.1 Administrator". In my case(Personal User annual membership), the correct option is "Named User".

graeme_hill · Answer

I have successfully licenced CityEngine for personal use using named user, in arcgis online (your personal account organisation) make sure you have allocated the cityengine licence to your user account (ArcGIS Urban Suite) see agol Organization>Licenses.  When CityEngine launches you'll sign in using your personal use account. You need to make sure you have activated your subscription and setup your organisation in agol, I dont think any products will work until you have done this.

繪云駱 · Answer

Hi Dan,

Thank you for the suggestion of using trial version.

Since I already officially subscribed "ArcGIS for Personal Use", instead of trial,  it seems I can use full version of CityEngine[attach4].

Which means, I paid the subscription fee but cannot use because of authorization issue.😂

Do yo have any advice?

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