Map won't load in dashboard

Question

A previously accessed and functional dashboard has stopped working. The error suggests a permissions or data issue, however the dashboard/associated layers have not been touched or changed in months. Both the dashboard and the map are shared as public.

Although I can view the map in webmap viewer, it will not load when added as a new instance to this dashboard. I've tested other apps as well as maps and found that everything else is operational, but the map will not load when added to any app.

BenPaynter · Answer

I was having the same message and it appeared like everything was working but the data in the web map was tied to map services that had been disabled. I'm not sure why it didn't provide more info but I would say try create a new identical layer from a data source you know works and see if you can get it to function again.

ChristinaNeal · Answer

Ours shows a data source error as well but all of our widgets are connected to layers within the web map. The web map widget says it cannot open the webmap. I tried pulling the same map in again, and it still had trouble loading.

BenPaynter · Answer

UPDATE: We were able to solve this issue. It was a data source error. I had to point the widgets to the new data source in the web map but it started to work after that.