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Signing into ESRI Events App for 2022 ESRI UC

Megan2

Having some confusion regarding logging in to set up my ESRI UC schedule for 2022. I'm able to sign in on the website and have started favoriting some sessions, however now that the app finally has the 2022 UC available, I'd like to start using that. I've tried signing in with the same account I used on the website to start my list of favorited sessions for this event, however keep getting rejected on the app; it says "E-mail/Password not found. Please try again."

I've been looking around but can't find anything within the last few years or about my issue specifically. Can I verify what account I should be using to log in? My account is through work, so as far as I know my username is my email.

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ClaireBrill

I am experiencing the same issue trying to log in with my Esri account credentials.

Megan2

Glad to hear I'm not the only one! My boss mentioned he has also been unable when trying today.

JesseCloutier

@Megan2, @ClaireBrill,

Please accept our apologies for the confusion. There are still a few features of the app being finalized, but because of the way the Google and Apple app stores work, our team was required to make it live in order to submit it for placeholding. We anticipate the app being ready within a few days and have placed it in a "Coming Soon" mode until then.

Thanks for your patience and do check back on it later this week!

ClaireBrill

There is an update to the app in the iOS store today. After applying it I am able to log in to the app.

Megan2

Thank you for the update! You're right; I got the update and can log in now. But there seems to be nowhere on the app to view all of the sessions I favorited... which took forever to do last week! Ack. At least we're in now?

ClaireBrill

My agenda shows up on the app, and you can favorite attendees and Expo categories. But the sessions I favorited on the website aren't in the app and it doesn't appear they can be favorited on the app. There are placeholders for other information, so maybe the functionality will be added soon?

NCESOpen_Data

Hi @JesseCloutier,

Is the Android version of the app still in progress? I am still getting the log in error.

Thanks,

Andrea

JesseCloutier

Thanks for your patience while waiting to hear back, @ClaireBrill and @Megan2. There are a few questions here that we'll be happy to address—

When conference attendees use the same login for the app as they used for their User Conference registration, sessions added to their schedule on the website should sync to the app.

Regarding the favorite feature (heart icon), this is only available for speakers and exhibitors/sponsors. We recommend that attendees use the "Add to Schedule" option specifically for sessions.

There's mention in your note, Claire, that some sessions of interest you could see on the website aren't appearing in the app. All sessions taking place should be loaded at this point, so that's something we'll want to check on if you're still seeing their absence. Would you mind checking and letting us know what sessions appear on the site but not the app for you?

Deborah_Roth

I am still experiencing the same issue on Android as well. I get an error saying my account is not registered. @JesseCloutier is there an estimated date when this will be fixed for Android?

JesseCloutier

I'm sorry to hear you're still running into some bumps, @Deborah_Roth! Everything should be working correctly at this point, but some users who had downloaded the app before updates were made may find that they need to uninstall and re-install the app to get the fixes applied. When you have a moment, please give that a try and let us know if it corrects the issue for you.

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