Getting Error "There was an error while adding this item"

Question

I am getting an error "There was an error while adding this item" while trying to create a hosted data layer. I referred  to  this article   that refers to this exact error, however I have an organizational account and I am the administrator for my organization, so neither solution works.

I have tried to publish a zipped geodatabase and a zipped shapefile, I have also tried publishing a webmap through Pro, but nothing seems to work. It publishes the service definition, but not the layer.

I have plenty of credits too, so I'm not sure if I am missing a setting somewhere. I am more used to Portal over AGOL.

Error.JPG

FAR_Rules.zip

PanGIS_0-1721740681784.png

ŁukaszWarzocha · Answer

I think I have a similar problem to yours. We're trying to resolve it with SupportServices, it take little more time than we expect. 
When I try to add some layers to AGOL , portal returns error "There was an error while adding this item".
Thank You for cue, with kmz/kml layers, it's  always some alternatvie solution but not useful for longer time.
If You could prompt me how You remedy this problem I would be grateful.
In this way, or mayby to my email: lukaszwarzocha@gmail.com

Laura_B · Answer

Oh, okay. If you've tried clearing your browser cache and all that fun stuff, it may be helpful to contact Support Services to have them investigate and take a closer look at what's going on.

Jdstarr331 · Answer

I literally just got the site set up a week or so ago, so no I have never published a hosted layer to my organization mage. The error message that i am getting in the browser is the one that is in the picture in my original post. When I try and publish via ArcPro, I get an error with an option to see the log file. When looking at the log file, it says there is a service definition created, but then failed when trying to create the layer