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Published NA Routing Service vs ArcPro NA Routing differences?

amarcz_cc

Hello,

I have created a test Network Dataset using in-house Street data maintained by our GIS dept, and used the Publish Routing Utility tool to publish and author it onto our server.

I am getting a strange error when attempting to simply use the 'Directions' tool, where inside Pro using the Routing Service that was published by aforementioned Network Dataset will properly produce a Route, where in a blank test webmap, the routing service may or may not produce a result. Sometimes it will produce a route, and other times it only states Warning, Unable to route to between stops.

IE: ArcPro Imported stops from Address

ArcPro Routing Service	Enterprise Map Routing Service	Enterprise Map Route Service other
Stop 1: 69290 xyz	Stop 1: 69290 xyz	Stop 1: 68609 xyz
Stop 2: 68700 xyz	Stop 2: 68700 xyz	Stop 2: 68700 xyz

I have a geocoder that works, everything works in ArcPro connected to the same services the MapViewer Map is using, any help is appreciated.

Attached is a quick 10sec video showing in a WebApp the above error (minus the ArcPro side)

City Map v2 - ArcGIS Web AppBuilder - Google Chrome 2022-06-08 15-03-30.zip

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Accepted answers

amarcz_cc

The solution to this was to remove everything created by the Routing Service Publish Utility tool (both on server and local) and re-publish it.. Sorry for anyone looking for another solution.

All comments

MaxZeng

Hey Greg,

Great to hear that it works for you after setting up directions. To answer your previous question, yeah I would advise to use publish routing services utility since it publish the full set of service and register the utility services. And it also detects these kind of issues with network dataset before publish. It is especially helpful if your intention is to publish routing services and then use in one of Esri's client apps (such as directions widget and ArcGIS Pro).

For your question regarding Geocoder, I am asking around and will let you know when I have an answer.

Thanks,

Max

GregoryGeo

Hi Max,

Just to advise that I recreated the network again and got the same error. Following your advice I pulled the network traffic that provided this message:

{"error":{"code":400,"extendedCode":-2147200984,"message":"Unable to complete operation.","details":["The network dataset does not support driving directions."]}}

Our road network does not need driving directions (meaning this was not an option I particularly wanted to use) so I used another field for the base name, rebuilt and republished and it now works! Thank you!

For anyone with a similar issue this guide was helpful
https://pro.arcgis.com/en/pro-app/2.8/help/analysis/networks/setting-directions.htm

GregoryGeo

Hi Max, thank you for reaching out.
I ended up rolling back to the original published network analysis layer and it worked again.
So I wont be able to capture the network traffic.
The reason I was re-publishing was because we added to our road network recently.

Can you confirm that the Geocoder must be updated with the same new locations as well?
Are you able to advise about using the routing service utility as I have not had success with that.

Thanks

Greg

MaxZeng

Hey Gregory, I worked with Alex on getting it resolved and he is using the publish routing services utility tool, https://enterprise.arcgis.com/en/server/10.9/develop/windows/publishing-routing-services.htm, it is the .bat utility you mentioned.

Did you get the network traffic and see what is the service response? Although directions widget show the same error, the underlying error from service could be different.

GregoryGeo

Hi Amarz. Please could you elaborate on the Routing Service Publishing Utility tool? Do you mean the script calling "publishroutingservices.bat"?

I'm getting the same error as you but have not run the tool (I have only published manually as Map Image with Network Analysis enabled from ArcGIS Pro). I've published and overwirtten the service now several times without success.

Would you recommend clearing everything out and publishing from scratch as you have done?

Thank you!

Greg

(Edit: I've now tried deleting everything and re-publishing as a Map Image with network analysis enabled. It is still not functioning correctly with the same error. Although I notice that dragging the nodes around shows a route so the service is routing).

NA error.png

stops_dragging_works.png

amarcz_cc

The solution to this was to remove everything created by the Routing Service Publish Utility tool (both on server and local) and re-publish it.. Sorry for anyone looking for another solution.

amarcz_cc

Thanks for the suggestion, here is a new one on an errored attempt.

{
    "error": {
        "code": 400,
        "extendedCode": -2147205088,
        "message": "Unable to complete operation.",
        "details": [
            "Invalid network element id."
        ]
    }
}

And when swapping the Address 1 and Address 2 it runs successfully..

MaxZeng

Thank you! Glad you liked the video.

Yeah, this is a warning message from the solve request, which just means some fields from your inputs cannot be mapped to our internal analysis class, nothing to worry about here. I don't expect this to cause the "Unable to route to between stops" message you see on the directions widget. Looking at your full error text file, I think the one you sent over is a successful solve with some warning messages, a failed solve will have a json like this:
{ "error": { "code": <code>, "extendedCode": <extendedCode>, "message": "<message>", "details": [ "<details>" ] } }

I would suggest to clear the network traffic (see the screenshot below), and then get directions again, and find the solve request (if there are multiple find the one that failed), and see whether you get an error response in the solve request. Thanks!

amarcz_cc

Thank you Max,

I was just watching your Video! Great work.

So I am getting the error in the attachment basically saying:

{"messages":[{"type":50,"description":"Input field [Match_addr] was not mapped to a field in the network analysis class \"Stops\"."}

I know for a fact those addresses are in my Servers Geolocator though..

Strangely, if I reverse the search order, it will work on certain queries.

WebDirections_Error.txt

MaxZeng

ArcGIS Pro uses the Route (Asynchronous) service while Directions widget uses the Route service (Synchronous). Could you turn on browser developer tools (you should be able to hit F12 in Chrome or Firefox), and then switch to Network tab. Find the request end with NAServer/Route/solve, and switch to response tab, which should give us more information on why it failed.

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