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Can't zoom in to downloaded map in Collector

TylerAntrup

We've created a downloadable map to do an offline parcel survey for a small town. When I download the map at the town scale, everything downloads fine and it all works, but you can't zoom in to get the smaller parcels. Is there something I'm missing to get it to zoom or do you just have to download it at a much smaller scale?

Currently testing this on a Samsung Galaxy Tab 2 10.1 Running Android 4.1.2 and Collector version 10.2.3, build 577

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CCWeedcontrol

I too am having this issue in regards to parcels being too small. I downloaded the ESRI Streets and Imagery at a scale of 1:13,500. When using collector offline I cannot zoom in greater than 13,500. When I am not using the offline map (not downloaded to my device) I can zoom in much closer.

Cheers,
John

JessicaGooch1

Hi!

I have also had this issue. I have not been able to figure out how to consistently replicate it either.
Sometimes, I download an area, and I can zoom way in, other times, I cannot.
I am using an iPad Air with hosted feature services offline.

-Jessica

CCWeedcontrol

After further investigation, it seems that the minimum scale is dependent on the size of the work area. I am using a 2000 square mile area for our county. When I use an area much smaller, like a neighborhood, I am then able to get a minimum scale much less than before, around 1:1000 instead of 1:13,500. I feel like this issue was explained in some of the help documentation for collector 10.2.2. but I'm not certain.

John

RussRoberts

If you toggle from work area to map detail on the control on the bottom of the screen when you are taking a map offline you can define the level of detail you want to take offline. You might just be seeing the default value picked when you do not define the level of detail before downloading the map.

Russ

GaryMorris1

As Russ says, you can set the minimum and maximum zoom scales when you download the map. Just be sure to set the Work Area to the area you need, then set the Map Detail to the maximum zoom that you will ever want to use, then Download.

For example, if you choose a Work Area with a scale of 1:50,000, the default maximum zoom is 1:25,000. However, after setting the Work Area, you can set Map Detail to allow zooming down to 1:1200 (depending on basemap) if you want.

It will increase the size of the download when you do that so keep an eye on the estimated size.

JacobTully1

Is it possible to zoom to greater than 1:1200, to say 1:200 when using a custom basemap?

RussRoberts

If your basemap has that tiling level available you will be able to zoom to it.

JustinFritz1

What would be even better would be if Collector gave you the option of using no basemap.

This would mean you could zoom in as far as you like without any restrictions from the basemap.

As explained above you can create your own but this takes space on the device and needs to be loaded individually. Would be so much easier to just have a no basemap option on the app toolbar.

NicolasGIS

We found a workaround in case you are interested :

Collector with no basemap

Of course, it would be better to have an out of the box solution though !

Yann-EricBoyeau

Hi,

Great news, I tried the 10.4 Beta today and ESRI finally fixed the zoom in problem.

You can now zoom in as much as you want, whatever the level of detail of your basemap or tpk.

BrianMathys

I am using Collector on a Windows 10 tablet. I am having the same trouble where I cannot zoom into further detail than what the offline map was downloaded with. I have two questions:

1. It seems as though there is no way to access the "online" version of the map once it is downloaded to a windows device. Therefore, you are limited to the resolution of the downloaded map once it is downloaded to your device. Is that correct or am I missing something?

2. When downloading a map, the resolution (i.e., the detail I can zoom in to) is limited, not by the file size, but by the level of detail the app allows. This is not the case on the iOS app, but is for Windows 10. Can this be fixed?

BrianMathys

Is this true on a Windows tablet as well?

DougMorgenthaler

Hi Brian-

Within Collector when you are working with an online map (one you have not downloaded to your device), you can utilize both online and on device basemaps. However, when working with on device maps, you can only use basemaps you're downloaded to your device.

One note, with the upcoming Collector 10.4 release we will support zooming in beyond the minimum scale of your basemap (resampling as needed) on all platforms. This will apply to both online and on device basemaps. Please join the beta program and give it a test drive, would appreciate your feedback.

-Doug

AmandaOpp

Doug,

I am interested in any more information you may have about improved zoom levels. Currently we have a sideloaded basemap that works great but we have to jump through hoops with our IT department to have them install it. We are not allowed to download iTunes on our work computers. Any information about this would be great and I am interested in testing beta. Can you direct me how to do that?

DougMorgenthaler

Hi Amanda-

You can join the beta by visiting http://j.mp/CollectorBeta; you’ll find details on how to get started with beta versions of Collector there.

-Doug

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