Trouble connecting Geode (GPS from Juniper Systems) to Field Maps on an iOS tablet

Question

Hello,

I've been using a Geode (Juniper Systems Inc) to collect data in Field Maps on an iOS tablet, and having issues with it connecting reliably: stating that the GPS location is not available.

Some days it connects immediately, other days it takes anywhere from 5-10 minutes of fiddling, or does not connect at all. So far, the best method we've found that works sometimes is to turn on the Geode and wait for it to fully connect to the GNSS, then turn on the tablet, connect the two devices via Bluetooth, and pray.

More recently, we've also received the message: "No Information Received: Juniper Systems Inc. #309863 is not sending information. Make sure your location provider is configured properly."

We do not open the Geode's associated application to try and prevent it from "fighting" with Field Maps for a connection. However, this does not seem to affect whether or not the two devices successfully connect.

Has anyone else had similar issues? Any suggestions or fixes would be greatly appreciated! Thanks in advance.

JustinReynolds · Answer

This is what we do as well for the iOS devices.

Caitlin_Todd_LCOR · Answer

I think I may have found a clue to get it to send location information to the iPad and ArcGIS Field Maps.

After much troubleshooting, I ended up installing the Geode Connect app and configuring the Geode device in that app first. Then I disconnected the Geode from that app and direct connected the Geode to ArcGIS FieldMaps. After doing that it starting working.

Caitlin_Todd_LCOR · Answer

Hi Zach and Alex,

Did either of you learn more about this issue? We just bought a Geode and are having some difficulty getting ArcGIS Field Maps to use its information at all. Same error message you were getting Alex. The location provider GNSS coordinate system and map coordinate system are configured correctly, but it still says "GPS location not available".