Error - Surveys not downloaded - these surveys are already on your device

Question

Hi -

Last night five users of the same survey experienced the same error using different iPads. The on-screen error, within the Inbox is:

However, there is no Outbox or Draft folder (Sent is disabled):

I checked the hosted feature layer and their partially completed surveys are there, however they can not recover the lost information, or access the Surveys in the Inbox. I am not having luck figuring out what is happening here. This has happened a few times before and it seems like if they go onto a different iPad, log in and refresh the Inbox, the survey appears (but is missing data).

Any idea how to get Outbox/Drafts to show up or where I could recover the survey from? Should I be looking at the SQLite database?

Thank you,

erica_poisson · Answer

Recovery is not the issue - I've recovered the data. The issue is more of why this happened. The error indicates that the survey should be in the Outbox (or Draft or Sent), but the Outbox is not there - its bizarre.

dougbrowning · Answer

This post walks you through the options.

https://support.esri.com/en/technical-article/000024617