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How to grant permissions

CarbonAmerica

Hi everyone,

I am trying to login to My Esri. It's saying I need a token, which I do not have. I have requested permission, and I got an email saying my permissions request was received by the administrator. However, I am the administrator and I haven't received anything. Where do I look and how do I grant permissions? Nothing is in my email, or in my arcgis online account. Any help would be greatly appreciated.

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Accepted answers

JayantaPoddar

Getting disconnected from My Esri organization doesn't disconnect you from your AGOL organization.

Ensure you are logging in to My Esri, using the same Esri account mentioned in the Order Fulfillment Confirmation email?

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CarbonAmerica

You're right, I was using a different account than the one on the Order Fulfillment Confirmation email. Thanks for your help!

JayantaPoddar

Getting disconnected from My Esri organization doesn't disconnect you from your AGOL organization.

Ensure you are logging in to My Esri, using the same Esri account mentioned in the Order Fulfillment Confirmation email?

CarbonAmerica

I have received the email with the Order Fulfillment Confirmation. The license I bought was the ArcGIS Desktop Basic.

From what I can tell, I haven't been disconnected as I am the administrator and I am still able to login to ArcGIS online.

JayantaPoddar

Have you recently purchased ArcGIS License? If yes, did you receive any email from Esri with "Order Fulfillment Confirmation"?

Do you have a Personal Use License or a business license (currently under maintenance)?

In case you were a member of the organizational account in My Esri, and accidentally got disconnected from the organization, please contact Esri Support for further assistance.

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