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My esri account

YounessAlaoui_Mhamedi

Hi,

I have logged out of my organization on the My esri account by mistake, and I can't reconnect again, because I need a 36 character Token. I sent the request permissions many times, but I did not receive any email.

Please I would to re-connect my Customer Number to my organisation in My esri account.

I lost all the permissions that I had, like I can't download software and so more...

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YounessAlaoui_Mhamedi

Yes i tried to contact them, but unfortunately they do not answer me. I wrote several emails but without any response.

Country: Morocco

Esri distributor: Geomatic

JayantaPoddar

Were you able to get in touch with your local Esri Distributor? They might be able to connect you back into your My Esri Organization.

YounessAlaoui_Mhamedi

Excatly

JayantaPoddar

The screenshot suggests that he might have got disconnected from his My Esri organization.

TeresaDolan

@YounessAlaoui_Mhamedi

When you sign out of My Esri, you don't lose anything. If you were connected to an organization with certain permissions, like downloads, then when you sign in again, those permissions are retained.

Ensure you are signing in with the same username you used that had permissions.

If you no longer remember that username, then you'll need to fill out the Request Permissions form using the username you are signed in with in your screenshot.

JayantaPoddar

An authorized caller of your organization needs to contact your local Esri Support. The caller can provide your Esri Account (youness50) to be added to your My Esri organization, with required permissions/ privileges.

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