My arcgis Pro expired!

Question

I have trouble with my Arcgis pro, when I tried to open it give me this message

I checked the license of Arcgis Pro in Arcgis online, it told me that your ArcGis Pro was expired (screenshot), despite that my Subscription for personal use didn't finish yet.

Please I need help if someone knows the solution.

thank you.

JayantaPoddar · Answer

Please check if you are able to un-assign the ArcGIS Pro license from Add-on Licenses section. Then try again.

In case you can't un-assign the ArcGIS Pro license, please contact Esri Support to resolve your issue.

ABDULLAHALMUTEIRY · Answer

Hello,
thank you for reply.
I think we are close to a solution. But when I tried to change from Creator user type to GIS Professional Advanced user type, it gives me this error: (please check the picture)

error to swithch.png

JayantaPoddar · Answer

Initially, ArcGIS for Personal Use subscription came with "Creator" user-type and ArcGIS Pro was licensed as an add-on license.

Recently, changes were made to the above subscription. Now Your default user type will be updated from Creator user type to GIS Professional Advanced user type.

Here is what you can do.

You will need to log into your ArcGIS Online organization and update your user type to "GIS Professional Advanced" to continue using the software