Unable to create or configure Space Planner App

Question

Hi,

When I try to create or configure a Space Planner App, I get a message "The ArcGIS Indoors license has expired." using ArcGIS Indoors on ArcGIS Online. Our ArcGIS Online portal is OK, the renewal date is September, 2022 and we can work as attended in ArcGIS Pro with ArcGIS Indoors tools and the licence coming from this portal.

Can anyone help ?

Regards,

Gaëtan Lavenu
Esri France

GaetanLavenu · Answer

This message appears when I create a new Space Planner app or when I try to click on "Configure App" button on an existing one.

If needed, we can continue our discussion via email, I can also provide you a test account on our instance for testing purposes.

Anonymous User · Answer

Hi Gaëtan,

Can you also share a screenshot of the space planner app with the error?

Faraz

GaetanLavenu · Answer

Hi,

I've already checked, the Indoors extension license is OK on our instance.

I've joined the screenshot.

Indoors_SpacePlanner_error.jpg

1_Flyer_SOGI_Feierabend_Forum_September2015.pdf