Selection tool in operations dashboard is not working properly

Question

Hi, I have configured an operational layer to flash map when a feature from hospital layer is selected.

After configuration, selection tool is displayed on map window as shown

I activated the selection tool and clicked on a hospital feature on map, but the feature is not selected. Any ideas?

DanTrudgeon · Answer

Ran into this issue this week, thanks for your answer and workaround!

JamFace · Answer

Apparently, the bug appears when you have a filter on a web map layer set, and then apply a filter from a selector on the web map's associated Dashboard. Both filters applied causes the feature selection tool to be unable to select features.

To work around this issue, you can remove the filter for that layer in the web map. Or if you want to keep the filter, you can create a layer view for the hosted feature layer and use this layer view instead in the Web map.

JamFace · Answer

For those who may still have issues with this bug, I contacted ESRI support and they said they are working on it. Apparently, the bug appears when you have a filter on a web map set, and then apply a filter from a selector on the web map's associated Dashboard. Both filters applied causes the feature selection tool to be unable to select features.

To work around this issue, you can remove the filter for that layer in the web map. Or if you want to keep the filter, you can create a layer view for the hosted feature layer and use this layer view instead in the Web map.

I hope this helps someone in the future.