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user with sending error/trouble uploading

AldousTsang

User is having trouble submitting, says the following,

After trying to send data I get this message. Acts as though it's uploading and after it runs thru each inspection this is the message that pops up every time. I just tried to upload again after receiving this email but still not working. I uploaded the program on my home computer and received the same results. Appeared to upload but would not send. Don't think it's a device issue.

I am not sure what the issue is.

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AldousTsang

What do you recommend me trying? Seems like the user/consultant is having trouble submitting new ones as well

dougbrowning

The number one reason I have seen this is trying to send a photo or file that is over 10mb. May be it.

AldousTsang

Here are the logs. I am awaiting for the user/consultant to send me the detailed error message/error code.

edit (doesn't look like there's anything else):

No there was no changes to the survey/feature service/sharing permission. User mentioned it occurred 8/30.

20210907-172238.log

20210907-171555.log

Anonymous User

Hi @AldousTsang,

If you click on the red exclamation mark next to each record in the Outbox it will give you a detailed error message and possibly an error code. Can you please provide this information?

Also, as @DougBrowning suggests, can you enable Diagnostic logs (from the Settings menu) and enable logging before trying to Send, and then capture the logs and save to txt file. If you can share this also it will help narrow down the error.

Lastly, has anything changed on the survey or feature service side lately, was the survey re-published, sharing permissions changed etc?

Regards,

Phil.

dougbrowning

Best thing is to check the log file in settings.

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