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New Licensed Subscriber

KHALEDHELMI

Just subscribed with ARCGIS Pro Basic and used to have the ability to publish content/services (Web Hosted Layers) and now it errors anytime I try to publish with a very vague "There was an Error Publishing the Service". Not sure what is going on but I was told my license included Hosted Web Layers.

Is there something else I have to set here? Anything would be helpful

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David_Brooks

@KHALEDHELMI well there could be an endless list of reasons. Can you share the types of layers you're trying to publish? Have you been able to publish a simple feature with a point in it?

Also, if you go into the jobs menu you can view the log for the failed publish attempt, maybe there are more details in there?

KHALEDHELMI

I'm trying to publish a simple shape file, and it was publishing before (on my trial version) but now nothing publishes at all. I know it was working before getting my new license, so I'm pretty sure it is related.

The jobs menu would be good - but cannot seem to find that in my ARCGIS Online site. Whats the best way to get there?

David_Brooks

It's in Pro, in the Share ribbon menu, theres the Jobs menu. There will be a list of failed publishing tasks. Right mouse click on one of them to view the log.

Also, quite a common issue is working with a Pro document that was previously authenticated with an old named user and then trying to publish with a new named user. So just as a test, can you log out of your user profile in ArcGIS Pro, then open up a brand new pro project (logging in with your new profile) and then create a new feature and try and publish that. If that fails, you'll need to open a ticket with esri support. Easily done via MyEsri.

One last thing to check. Can you create a hosted feature service from within arcgis online?

KHALEDHELMI

No unfortunately I cant create (anymore) within arcgis online or Pro. In pro my log is pretty generic (see below) with "StatusMessage: Publishing web layer failed (AGO)" with this the most relevant error message. This all used to work with no problems, and whether I try to create a new layer or update an existing one, neither seems to work. Didnt want to have to wait until Tuesday to call support, but unfortunately its looking more like that 😓

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Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 10:59:50 Status: InProgress StatusMessage: Successfully wrote sharing info file
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 10:59:50 Status: InProgress StatusMessage: Loading manifest
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 10:59:51 Status: InProgress StatusMessage: Creating thumbnail from map
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 10:59:51 Status: Pending StatusMessage: Sharing process started
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 10:59:52 Status: InProgress StatusMessage: Sharing process started
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 10:59:52 Status: InProgress StatusMessage: Loading manifest
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 10:59:52 Status: InProgress StatusMessage: Reading thumbnail from file
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 10:59:52 Status: InProgress StatusMessage: Publishing process started
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 10:59:52 Status: InProgress StatusMessage: Consolidating data and staging web layer
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:05 Status: InProgress StatusMessage: Using ArcGIS Version 12.3 for staging (Source for version: GP Staging Parameters)
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:05 Status: InProgress StatusMessage: Stage Tool initialized
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:05 Status: InProgress StatusMessage: Preparing maps and layers for processing
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:05 Status: InProgress StatusMessage: Consolidate data
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:05 Status: InProgress StatusMessage: Staging feature service
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:08 Status: InProgress StatusMessage: Compressing package into SD file
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:11 Status: InProgress StatusMessage: Staging successful
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:11 Status: InProgress StatusMessage: Uploading service definition
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:11 Status: InProgress StatusMessage: Publishing tool initialized
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:11 Status: InProgress StatusMessage: Publishing web layer (AGO)
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:21 Status: InProgress StatusMessage: Publishing web layer failed (AGO)
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:23 Status: InProgress StatusMessage: Publishing tool execution failed
Tyler_WVGISTCTax_2021_UTM83 18 WebFeatureLayer DATE PALM RESOURCES LLC https://www.arcgis.com/ datepalmresources 2021-09-04 11:00:25 Status: Failed ErrorMessage: Failed to publish web layer

David_Brooks

In AGOL, what does your license state? You're definitely assigned a valid creator licence yes?

KHALEDHELMI

I have the GIS Professional Basic license, so I assume that includes a CREATOR license in AGOL for publishing. Do you have any idea?

David_Brooks

In the licenses menu on agol, what licence is a available to you?

KHALEDHELMI

ARCGIS PRO BASIC License

David_Brooks

Have you had your 500 credits assigned to the profile?

KHALEDHELMI

Yes I had the 500 credits added, right now I'm sitting at 497 credits. Now I just got my license on Friday so not sure if something has to process more, so maybe I just have to wait till Tuesday. So that seems odd because I have all functionality in the rest of ArcGIS pro

David_Brooks

Yeah sorry dude. That's bizarre. Hopefully just a delay to it all getting fully setup. Fingers crossed it kicks in soon, or somebody else on here can provide a solution

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