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Survey won't publish, as form was moved to a different folder

JulietK

Hi, when I first published my survey I couldn't find the folder it published to - I completely forgot that the folder is automatically given the suffix 'Survey' before the actual survey title. So in ArcGIS contents, I made a new folder and found the survey form in the 'All my contents' section, and moved it to the new folder.

After this was done, I found the original folder that it published to. I deleted this empty folder just to tidy things up, and didn't realise this would cause issues.

Now that I've made a minor change to my survey, it won't re-publish. The loading symbol goes on and on and never actually reaches the publish completion. I have determined that the moving form to another folder has caused this issue... Since the original folder it published to is deleted, how can I fix the issue?

I saw in this community question page that I could add the new folder's ID to the survey's .iteminfo file. However, the .iteminfo file of my survey doesn't have a section for the ID or the folder ID...

Any advice would be really appreciated!

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Accepted answers

dougbrowning

Weird. Do you have Connect closed when you do this? I closed Connect, edited the info file (try this just make a backup), opened Connect, opened form, Publish. It moved no problem.

May want to try support now. Good luck

All comments

Alison_Gou_

Hi @JulietK ,

I am assuming you are using Survey123 connect to publish survey.

You may try the modifying "ownerFolder": "ffe46f0e086145a183cdfa1be720d086" in .iteminfo file, replacing the exiting one with your new folder ID, however, I don't think this is supported as I ran into errors when publishing.

May I ask the reason why you don't republish your modified survey, as this may be a fast solution?

Regards,

Alison

dougbrowning

Did you try recreating the folder and moving the form back in there? This can be a real pain to change to I would just try to get it back.

JulietK

Hi Alison, thank you for your response.

It seems like swapping out the folder ID for ownerfolder doesn't fix the issue for me either, the publishing process still is stuck on the loading page.

I haven't recreated and republished the whole form, as I honestly thought there would be an easy fix to this. This also already is the second republish as the first publish of this form had a minor error of a wrong fieldtype, and the published form & feature service layer already has 3 feature view layers attached, to which there are also maps and dashboards linked, with all the metadata completed. It would be a process to go through this all over again, so if there is a method to fix without a full republish it would be really useful.

JulietK

Hi Doug, thank you for your response.

When you say recreate the folder, do you mean just creating a new folder with the same folder name?

Thank you

dougbrowning

Yea basically put it back the way it was.

JulietK

Hi Doug, it still gets stuck on the loading page unfortunately. Thank you for your suggestion!

dougbrowning

We are doing a migration so I got to test this today. You need to change the owner and the ownerfolder id in the iteminfo file.

These two lines

"owner": "myusernamehere",
"ownerFolder": "80a70206aab647f0881ba7df1a9a81b7",

Now the only way we found to get the id if the Folder is script. Not sure how else to get it. Anyone? Note this is not the id of the form but of the folder itself.

So it is using the Id of the folder not the name. So when you removed and readded the folder it got a new Id. That is why it is mad.

Hope that helps. I was able to move my forms now to a whole new user and folder.

JulietK

Hi Doug,

Thank you for that!

The owner should be the same for me, as the initial form was published under my account and the new folder is also under my account. I got the ID of the new folder from the browser address bar, when I have the folder open.

I've tried making the copy of the .iteminfo file, replacing the folder ID then swapping it with the original .iteminfo file in the survey's folder. Unfortunately the act of publishing still automatically re-writes the ownerfolder back to the original folder ID somehow.. Not sure why this method won't work for me, maybe I just need to put the time aside to copy the whole survey and the attached items 😞

dougbrowning

Weird. Do you have Connect closed when you do this? I closed Connect, edited the info file (try this just make a backup), opened Connect, opened form, Publish. It moved no problem.

May want to try support now. Good luck

JulietK

Having Connect closed when replacing the .iteminfo file containing the new ownerfolder ID worked! Thank you so much for your help! 🙂

JenniferCasey1

This worked thanks! I just wanted to add; I found the folder ID when I click on the folder in my content. It shows in the URL after "folder="

https://slocounty.maps.arcgis.com/home/content.html?view=table&sortOrder=desc&sortField=modified&folder=5094fcad7aed41288ed1295b4e3e4762#content

BrittanyBurson

Thank you everyone for your posts. I took the new folder ID from the URL and replaced it in the .iteminfo file, and this resolved the stuck issue for me.

MarkEastwood

Thanks for the post @alison_gou ! Updating the ownerFolder fixed the issue for me.

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