I already updated my organization user type, but when I open ArcGIS online and try to open the organization the browser stuck on this status for more than day.
Hi,
Clear your browser cookies and browser history data first. Restart the system and try it again.
Thanks
Unfortunately this way didn't solve the problem, Any other solution please?
Thanks.
I used Google chrome and Microsoft Edge.
Could you reproduce the issue in a different machine?
If yes, contact Esri Technical Support. They might be able resolve it from their end.
Same problem here. I have ArcGIS for personal use. When I login to AGOL, I get the same message box as in the original post that hangs. And, there's a popup in the upper right of my browser window (Chrome) that says "Unable to apply this update automatically".
I have also tried different browsers, cleared my browser history, cookies, cache, etc., restarted my computer, and unplugged and plugged it back in (joking on the last one). No change...
My company has separate license and there have been no issues with those accounts. So maybe this is just limited to the personal use accounts.
Please post if there is resolution to this. Hopefully, that will also fix whatever I'm experiencing too.
I am using the personal use license and never faced this issue.
Drop an email to esri support desk, they will reset the user id. I hope after reset your problem will be resovle.
Hi RajaieIssaid,
Have you solved this problem? I also face same problem with you after click "Update User Type" button. I do not know how to solve. I am using Chrome and already cleared my browser and cache history, restart the system, and the problem still persistent.
Please tell me how to solve this problem.
Thank you very much in advance.
Have you solved this problem?
Turns out my problem was with having my ArcGIS pro license checked out for off-line use. I deselected this option in ArcGIS Pro and I was able to successfully complete the Update User Type when signing into ArcGIS Online.
See if this is works for you too
I just followed the step to unchecked the off-line used. Sadly, it was not solving my problem.
Finally, I raised an email to Esri support and get a response. After they did investigation, they said that my ArcGIS Online account has BUGS and will inform ASAP if the BUGS have been fixed. I am still waiting for the information right now.
I already solved this problem after ESRI team fixed the BUGS. Finally I can update my organization user type.
Hello i am encountering the same problem and cannot fix it could to explain how you fixed this?
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