Print Service not working as expected

Question

HI Users,

I am using print service from ArcGIS Server 10.7. After printing, the colors are not coming in the way they should come.

This is the map and when I print using print map service I get the below image

And at times it's not even printing the layers,it just prints the map with base layer. No layers are printed.

The map service is not a public service. But when I try with the print service provided by ESRI it works fine. Any configuration that needs to be done in the server?

Thanks

Aditya kumar

Noah Sager · Answer

I think the issue is that the custom print service was published from ArcMap. Can you try republishing with ArcGIS Pro? We have a some known limitations with publishing print services from ArcMap.

ADITYAKUMAR1 · Answer

Thanks for the reply @Noah-Sager  In our case, we are using Print service from ArcMap.

Yes,the map prints correctly with the Esri utility print service, but you are seeing issues with our custom print service

Noah Sager · Answer

Hi @ADITYAKUMAR1, thanks for the question. So it sounds like the map prints correctly with the Esri utility print service, but you are seeing issues with your custom print service? Was your print service published from ArcMap, or ArcGIS Pro? You want to use a print service published from ArcGIS Pro.

For print service publishing/sharing troubleshooting, I would recommend this doc:

https://enterprise.arcgis.com/en/server/latest/publish-services/windows/tutorial-publish-additional-layouts-for-printing-with-arcgis-pro.htm

Another troubleshooting step you can take is to make sure that the layers are included in the export_webmap request by inspecting the execute request in the browser developer tools network tab.