Failure to add data from some (but not all) Living Atlas layers

JaneTurpie

Hello everyone,

I am having trouble adding certain layers from the Living Atlas portal to ArcGIS Pro 2.5. For example, when I attempt to add the Terrain: Multi-Directional Hillshade layer I get the attached error (see screenshot). A number of other layers give the same issue. However, I am able to add certain Living Atlas layers without any problems. 

I know I could just try use a layer that adds without issues, but my team has been using a map template which uses the Terrain: Multi-Directional Hillshade layer, so for consistency I want to be able to use this layer on my computer too. My colleague also has no trouble adding the exact same Terrain: Multi-Directional Hillshade layer which won't add for me.

Thanks in advance for any help. 

JayantaPoddar

Are you logged in to ArcGIS Online (from Pro) using an organizational account? 

Terrain: Multi-Directional Hillshade and many other layers are subscriber content. 

 

What is subscriber content?

Subscriber content is the collection of ready-to-use map layers, analytic tools, and services published by Esri that requires an organizational subscription account to access. This includes layers from Esri such as NAIP imagery, landscape analysis layers, and historical maps. Subscriber content is provided as part of your organizational subscription and does not consume any credits.

You cannot access subscriber content using Esri public account. In case you don't have an organizational account, you can get a free trial or purchase ArcGIS for Personal Use license (non-commercial purpose) to explore subscriber content.