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Survey 123 - Problem with setting rules

mfreeman

Hello,

After editing one of my survey, I have noticed that all my rules have gone wrong (i.e associated with the wrong question, disappearing,...)

I have tried to reset them but it doesn't work. For example, I would set a rule but it would then disappear or change the question to which it is associated. In some occasion it would give me the answer of a completely different question when I select the if.

Has anyone encountered this type of problems and is there a solution to it other than remove all the rules from the survey?

Thank you very much

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Accepted answers

mfreeman

Hello,

Sorry for the late response.

I have managed to work around the issue by taking some questions out of the group they were in and applying the setting rules on the entire group below the question.

It did help but I had to change a lot of the design of my survey.

Regards,

Melanie Freeman

All comments

AndyWells

I'm having these exact problems using Survey123 Web Designer. No rhyme or reason to what rules will work and what won't.

PresidiumNetwork

This issue continues. I set rules, the rules point to the correct places within the survey

and then they simply do not properly skip to the page or question they're set for. Some do, some don't. Creating simple surveys with just three or four pages seems to work without problems but I have dozens of pages and skipping around is absolutely necessary.

I'm using all of the most up-to-date versions of the mobile and desktop software (the faulty skipping is seen both within the Android field app and Conncet). I've tried the techniques mentioned within this and other discussions and the problem persists.

Is this issue still being worked on? Are other users still experiencing this?

Thank you.

DanKaisershot1

Still a problem and this post started about a year ago. I'm using the web editor 3.13 in Chrome and rules are not sticking in my survey. A couple of rules work, most do not. I've tried some of the suggestions like ungrouping questions. No go. When previewing, the faulty rules don't work and after publishing, they disappear altogether when going back to design mode. I have not tried to build it in Connect as that's another level of expertise that would have taken longer to create the survey.

Technical Support for BUG-000139232

https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEzOTIzMg==

Alternate Solution: Duplicate the corrupted question and re-add the rules.

Yeah, that didn't work. I've tried a Save As, it's been worked on by multiple users/groups and it's now being rebuilt from scratch for further testing. Esri, is fixing this problem off the table?

se2539

Are you sure this has been fixed with 3.13? I'm currently running that version and am running into the OP and others have run into; I set some rules and as soon as I preview or publish, they disappear. Note I am using the web version and have not tested out connect yet.

wayfaringrob

Same issue here. It's like Whack-a-mole trying to fix the broken logic. I spent a lot of time getting this survey together too. Google Forms it is.

JenMcRuer

HI @JodyZhengLiu

Thank you. Rather frustrating to have to wait, but I guess that's the only way.

My next question, is my survey was just working fine an hour again. I tried to add simple they would not work. I then removed those rules and now when I open the survey, I get

Error: Initializing form...

TypeError: undefined is not an object (evaluating 'this.questionObj.validation.allowFileType')

In chrome, the same and in incognito windows too.

Please help. This survey JUST went live.

JodyZhengLiu

Hi,

This issue has been logged as BUG-000139232 and will be fixed in the next 3.13 release in September. It can be tracked on the Esri Support website.

Thanks,

Jody

cogruppo

We didn't manage to solve the problem on our own, so we asked to the costumer care of our country. Unfortunetely, their efforts in solving the issue didn't work. We ended up with shifting the survey on another software.

JenMcRuer

@MaddyOliver @Anonymous User @JodyZhengLiu

Hi! Just wondering if this issue was resolved for you?

I am currently having the same issue on two different surveys (built with web designer). The first survey is published and operational. I had to add a question, and when I did it broke a rule in a non-associated page/question. When I added the rule again, it now seems to be fine (but had I not thought to check by previewing the survey, I would not have known that this rule was no longer working, as it had nothing to do with my newly added question)

The second survey was a 'saved as' version of the first. I'm trying to add a 'part b' section to the existing survey, so am first trialing to see if it will function. When I add a single choice question "have you completed survey #1" yes/no. If No, go to first page of survey #1. If Yes, go to part b page. The 'no' rule works. The 'yes' rule takes me to a random question.

I have tried previewing this in an incognito window, have logged out and in to ArcGIS online....

Hmmmm.... Any help appreciated!

MaddyOliver

@Anonymous User did you ever resolve this, I am currently having the same issue and the support team can't work out the issue.

The resolution listed does not work for me because this is also happening on rules set inside and out of groups. It is also totally random, appearing and disappearing every time I save and publish. My survey is totally unable without these rules and I have wasted so much time resetting them over and over again for them to just break. Honestly at my wit's end and this is crucial for my master's research. Please help, anyone!

Anonymous User

@Anonymous User,Set rule page is blank and does not allow for further editingQuestion has missing rules

I too am having the same issue. After each edit to the rules, I save then preview, and when I return to the Design page, a lot of the rules are missing or randomly pointing to other questions that are not related. When I try to edit the rules, the "set rules" page is completely blank.

mfreeman

Hello,

Sorry for the late response.

I have managed to work around the issue by taking some questions out of the group they were in and applying the setting rules on the entire group below the question.

It did help but I had to change a lot of the design of my survey.

Regards,

Melanie Freeman

cogruppo

Hello @mfreeman ,

I'm having your same issues, how did you fix the problem?

if you want, you can contact me at disivo@cogruppo.it

Thank you

JodyZhengLiu

Hi @mfreeman ,

I have sent you a message for more information. Please feel free to send me a Direct Message or email me at zliu@esri.com

Thanks,

Jody Zheng Liu

Anonymous User

Hi @mfreeman,

Thanks for the additional information, I will ask our web team to take a look at this issue.

@ZhifangWang

Regards,

Phil.

mfreeman

Hi,

I am using the web designer. It happened on all the questions that were referring to other questions outside of the groups the question with associated rule was. I manage to by-pass the problem by taking the rule question out of the group and then generating smaller groups to which the question can refer too.

I wasn't saving or refreshing or doing anything during the process.

Regards,

Melanie

Anonymous User

Hi @mfreeman,

Can you please provide a few more details. Are you using the web designer or Survey123 Connect? If it is Connect, what version?

If web designer, does this happen on all question types, or only some, if so which ones? And are you refreshing the page, saving as draft or performing another action that refreshes the website when you lose the changes?

Regards,

Phil.

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