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User Research & Testing

A global community of Esri users where you can find solutions, share ideas, and collaborate.

Announcements

We're here to learn from you! Esri's User Experience Research team uses this community to share opportunities for participating in user research and testing projects Your input in these projects directly impacts the design and development of our software, websites, services, events, and other customer experiences. Check out our posts here to see how you can get involved! Take surveys, sign up for research sessions, and even sign up for in-person events at Esri conferences! Thank you for your time and effort in contributing to our community. We look forward to hearing from you!

5-Min Survey: State and Local Government Modernization Priorities
Hello Esri Community! We’ve got a new survey for state and local government employees, open from Tuesday, September 15th until Friday, September 25, 2026. The survey is intended for government staff involved in the discovery, consideration, and purchase of tools and software. We want to understand your priorities and…

Latest Activity

Feedback on beta Status Dashboard in ArcGIS Online
Hi everyone! The ArcGIS Online team is looking for feedback on the new Organization Administration Status Dashboard (beta), and we’d love to hear from you. Members of the product team are conducting 45‑minute interviews to better understand your experience using the beta dashboard—what’s working well, what’s not, and where…
Help Improve Esri's Premium Support Services in 10 Minutes
Hello Esri Community! We’ve got a new study for Esri's Premium Support Services running until Friday, April 10. This study is exploring how people evaluate premium support plan features and pricing. For this study, participants will take a 10 minute survey about support services. We’re looking for people who do the…
New Study Available for ArcGIS Online!
Hello Esri Community! We've got a new study for ArcGIS Online running from Monday, February 23rd to Friday, March 6th. This study is exploring ways to improve your mapmaking experience across ArcGIS Online and ArcGIS Pro. For this study, we are interested in hearing about people's map creation process involving ArcGIS…
Sign up for the User Research Lab at FedGIS 2026!
The User Research Lab is back at FedGIS this year! Whether you have never used ArcGIS or are a seasoned power-user, we are looking for people to help us test new designs for Esri's software. Participate in the User Research Lab at FedGIS 2026 to get a sneak peek of what we’re working on (and get some free Esri swag!)…
New survey for the ArcGIS Pro Overview page on Esri.com
Hello Esri Community! We have a short survey exploring the new ArcGIS Pro marketing webpage Esri.com. The survey is open through February 27 and takes just 7–10 minutes to complete. For this study, participants will review a webpage and answer a few questions about how it reflects Esri’s brand and helps communicate what…
New Survey available for ArcGIS Pro users
Hello Esri Community! We’ve got a new study for ArcGIS Pro running this week from December 15-19 or until the study is filled. The ArcGIS Pro team is exploring changes to make it easier to customize your ribbon tabs. For this project, we are looking for ArcGIS Pro users who have customized or are interested in customizing…
New survey to help improve the ArcGIS Pro page on Esri.com
Hello Esri Community! We have a short survey exploring a new ArcGIS Pro marketing webpage on Esri.com. The survey is open through November 1st and takes just 7–10 minutes to complete. For this survey, we’re looking for input from those involved in their organization’s software purchasing process. Participants will review a…
Tree Testing for ArcGIS Pro users
Hello Esri Community! We’ve got a new study for ArcGIS Pro running this week from August 4-8. The ArcGIS Pro development team is exploring how we can improve the organization of the Options Dialog (the location where you adjust settings). For this project, we are looking for ArcGIS Pro users who occasionally or frequently…
Take an ArcGIS Online Imagery & Remote Sensing Survey
Hello Esri Community! We’ve got a new survey for ArcGIS Online running from September 1st to October 1st. This study explores user knowledge about imagery in ArcGIS Online and dives into preferred ways of learning about new features. For this survey, we’re looking for people who do the following: * Use ArcGIS Online * Work…
Sign up for the User Research Lab at FedGIS 2025!
The User Research Lab is back at FedGIS this year! Whether you have never used ArcGIS or are a seasoned power-user, we are looking for people to help us test new designs for Esri's software. Participate in the User Research Lab at FedGIS 2025 to get a sneak peek of what we’re working on (and get some free Esri swag!)…
New Survey Available for ArcGIS Online!
Hello Esri Community! We’ve got a new study for ArcGIS Online running from December 16 to January 17. For this study we want to know how admins manage credits in their ArcGIS Online organization and what information is most important for you to know in order to manage credits more effectively. This survey will only take 7…
New Survey Available for ArcGIS Online!
Hello Esri Community! We’ve got a new survey for ArcGIS Online running through the month of August 2024. This study is exploring how you feel about various aspects of your current ArcGIS Online experience. For this study, participants would answer questions about their experience with ArcGIS Online and impressions of their…
Sign up for the User Research Lab at UC 2024!
Hello Esri Community, We have exciting news for you! We are organizing in-person sessions at UC 2024 where you can meet and talk directly with our product designers. If you have registered to attend UC this year and would like to participate in product and user experience design projects, be sure to check your email for a…
New Study Available for ArcGIS Pro!
Hello Esri Community! We’ve got a new study for ArcGIS Pro running from Wednesday, May 29th to Friday, July 7th. This study is exploring ways to improve the editing experience in ArcGIS Pro. For this study, participants would submit a short video of themselves editing “in the wild” (i.e. editing as you normally would for a…
Introducing the New User Research & Testing Community!
Welcome to Esri’s User Research & Testing Community We’re excited to launch the new Esri User Research & Testing Community! This space is intended to provide community members with opportunities to participate in remote and in-person research activities that inform the direction and design of Esri’s software, websites, and…

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