Help with accessing Survey123 Connect

Question

Hi,

I am trying to use Survey123 Connect, and am having trouble accessing anything.  I downloaded the desktop app, signed in and can see surveys I created on the web survey builder.

However, I cannot download any of my surveys or any of the templates/examples/samples.  When I  download an item (my survey, templates, examples), it just hangs.  The Downloading window appears, but it just spins endlessly.

I have been able to author a brand new form, but would like to take advantage of the templates/examples.

Any ideas what is hanging me up?

Are there any alternative locations for downloading the XLXS advanced/basic templates?

Thanks,

Amy

AmyCalahan1 · Answer

Problem solved!

The problem lies somewhere in our security services division settings... we tested it on other workstations with the same results.  But once I used a different device off of our network, everything worked fine.  I'm still not 100% clear what is going on with my network security settings, but am happy to have a workable option now.  Downloading the templates directly from AGOL worked fine too - I appreciate the links that you sent James.

Thank you all for your help!

Amy

JamesTedrick · Answer

The Advanced template can be downloaded at https://www.arcgis.com/home/item.html?id=969cc774b46044a596610dd3998fbcc5

As a workaround, you could rename the file to the name of the survey you wish to create, and then drag it into Survey123 Connect.

AsensionTorres · Answer

Make sure that the (1) the survey is published, (2) that it has been shared to your group or shared to the public, (3) that the "Submitter" section under the "Collaborate" tab has also been updated to reflect who can submit to the survey. the last step may be the cause of the error you are seeing. My users were also showing that error. survey123 design #collaborate #submitter