Popups not displayed in Explorer for iOS (iPhone)

Question

I'm trying to configure popups on a dynamic map service layer.  While the popups display and work just fine in my web map in Portal, they will not display when I load the map in Explorer for iOS on my iPhone.

The layer is a dynamic map service with several sublayers and I'm configuring popups on several of the sublayers.  I have several other maps where this is working just fine with other map services so I'm guessing it must be something unique to this particular map service but I have no idea of how to figure out what it is.

The service is secured (token) or I would share the url.

Is there any options that needs to be enabled in ArcGIS Server?

MitchJohnson · Answer

If you are still facing this issue, make sure you have the "SHAPE" field visible on your layers in your map service prior to publishing.

Jade_Freeman · Answer

If I add one the sublayer I'm trying to create a popup on as a feature layer to my map, I cannot configure popups on that layer until I remove the dynamic map layer, save the map and then reload the map.  I can then configure popups on it.

There must be something about the service that neither portal nor Explorer likes.

Jade_Freeman · Answer

I'm on iOS 9.1. However, I'm pretty sure it has something to do with the may service. In the web map, when I click on the 'Configure Popup' link, the popup configuration dialog is never shown and in the chrome dev tools console I get a variety of error messages (see below). The only thing I can think of is the service was published with the preserve layer id's option turned on in Arcmap. It's a 10.3.1 server hosting the service. Like I said, I have other services that work just fine. Thanks! TypeError: Cannot read property 'name' of undefined(…) "TypeError: Cannot read property 'name' of undefined at Object.arcgisonline.map.main.getLayerTitle (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:11536:85) at b.declare._init (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1291:435) at b.declare.startup (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1259:36) at https://<>/portal/home/10.3.1/js/arcgisonline/base.js:820:46 at Object.h.forEach (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:235:285) at d.startup (https://<>/portal/home/10.3.1/js/arcgisonline/base.js:819:471) at Object.g.around.advice (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:250:237) at h.(anonymous function).g [as startup] (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:250:39) at n (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:112:92) at d.startup (https://<>/portal/home/10.3.1/js/arcgisonline/base.js:695:282)"n @ dojo.js:formatted:5859(anonymous function) @ dojo.js:formatted:5883h.filter @ dojo.js:formatted:6503k @ dojo.js:formatted:5882 dojo.js:formatted:5859 TypeError: Cannot read property 'destroy' of undefined(…) "TypeError: Cannot read property 'destroy' of undefined at b.declare.destroy (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1257:205) at b.declare.showStack_PopupStack (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:9222:220) at b.declare.showStack (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:9209:30) at e (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1219:92) at https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1223:70 at c (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:83:221) at A.then.then [as then] (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:85:301) at Object.arcgisonline.map.leftPanel.openLeftPopupPanel (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1222:490) at b.declare.configurePopup (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:12161:479) at null. (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:183:241)"n @ dojo.js:formatted:5859(anonymous function) @ dojo.js:formatted:5883h.filter @ dojo.js:formatted:6503k @ dojo.js:formatted:5882 dojo.js:formatted:5859 TypeError: Cannot read property 'destroy' of undefined(…) "TypeError: Cannot read property 'destroy' of undefined at b.declare.destroy (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1257:205) at b.declare.showStack_PopupStack (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:9222:220) at b.declare.showStack (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:9209:30) at e (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1219:92) at https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1223:70 at c (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:83:221) at A.then.then [as then] (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:85:301) at Object.arcgisonline.map.leftPanel.openLeftPopupPanel (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1222:490) at b.declare.configurePopup (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:12161:479) at null. (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:183:241)"n @ dojo.js:formatted:5859(anonymous function) @ dojo.js:formatted:5883h.filter @ dojo.js:formatted:6503k @ dojo.js:formatted:5882 dojo.js:formatted:5859 TypeError: Cannot read property 'destroy' of undefined(…) "TypeError: Cannot read property 'destroy' of undefined at b.declare.destroy (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1257:205) at b.declare.showStack_PopupStack (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:9222:220) at b.declare.showStack (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:9209:30) at e (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1219:92) at https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1223:70 at c (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:83:221) at A.then.then [as then] (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:85:301) at Object.arcgisonline.map.leftPanel.openLeftPopupPanel (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:1222:490) at b.declare.configurePopup (https://<>/portal/home/10.3.1/js/arcgisonline/arcgisonline.js:12161:479) at null. (https://<>/portal/home/10.3.1/js/jsapi/dojo/dojo.js:183:241)"