The Portal for ArcGIS fails to add layers to the web map,

Question

We couldn’t figure out why the portal for ArcGIS fails to add any layer to “my content: or into “web map”, taking into consideration that we are using it on windows server 2012.

What might be the issue here?

Best,

Majdoleen

DerekLaw · Answer

Hi Majdoleen,

I will need more info to help troubleshoot the issue. I suggest you use an application like Firebug, Fiddler, etc. that monitors your web browser traffic to help you get more info on what the cause of your issues are. Or please contact Esri Technical support, they can help investigate the problem.

Hope this helps,

MajdoleenO_A__Awadallah · Answer

Hi Derek,

Thank you so much, the certificate's problem appears on my local machine, however, this issue appears when using the portal on windows server 2012. In addition, the portal at windows server couldn't save any new map, too.

What might be the issue here, is there any special requirements with windows server 2012?

Best,

Majdoleen

MajdoleenO_A__Awadallah · Answer

Hi Derek,

Thank you for your reply, but why the ArcGIS online can see all the services without any issues, otherwise the portal fails?

Best,

Majdoleen