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Web AppBuilder stops allowing you to save configuration.

PaulDoherty2

Has anyone else had an issue where you suddenly can no longer make new changes to their web mapping app in Web AppBuilder? All of a sudden the "Save" button is stuck on "Saved"? It is probably a known bug, but does anyone know of a workaround other than starting over?

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Kandia_Kennedy

One of our users was experiencing the same problem with a Web App in Web Appbuilder. After researching and checking the Web App, I realized that one of the widget was not correctly configured. This was because one of the editors changed the Theme and/or the web map which changed the configuration file.
Unfortunately, I was not able to restore the original app and the problem persisted.

The workaround was: Clicked Save As and saved the web app with a new name and all the widgets were properly shown. I could save the changes thereafter.

The issue with this solution is that the Group Manager or Web App Owner must reshare the app and update the URL in various platform accordingly.

MarkLancaster

I have this problem on six web apps (Foldable Theme with five widgets in the left panel) that were created back in 2020 and I need to update. I have found that the apps will save if the Info Summary widget is removed. The presence or absence of other widgets have no effect. Resizing the browser window just changes the "Saving" back to "Save" but does not go to "Saved," which I assume means the app was not actually saved. Sure would be nice if this was figured out. I kind of need the info summary widget.

MollyJordan

Cant believe this thread is still alive...but I am curious. Working in WAB I have had this same issue of the save button getting stuck in "saved" and resizing the browser work around fixed this for me. Unfortunately, this save issue coincided with another issue that I(and other) have had where it resets the theme and widgets to the default app settings.

Anyone else experience this reset or have any solutions?

Molly

DonMorrison1

This is probably a different problem, but I just had a situation where I could not save updates to the Query widget configuration - all the other widgets were OK. Clicking the save button appeared to do nothing - but it did throw an error in the JavaScript console. In any case this was caused by a change to the schema of the underlying data source. I had to go into the web app JSON and update it to match and now I can save configuration changes. Perhaps this type of problem also affects other widgets too....

GarethBaker1

Just encountered this with an app in ArcGIS Enterprise 10.7.1 which was originally created by doing a save as from a different app (we were on 10.6 at the time the save as took place). The resizing the window suggestion seems to have worked for us so I'm very grateful for that tip!

Katie_Clark

In 2019, I am encountering this issue as well. I tried resizing the window and no luck....any other thoughts?

I am trying to create a web app with my new Enterprise account. I have worked with ArcGIS Online for over a year but this is my first attempt working with Enterprise, so perhaps I am missing something? There also seems to be an issue where the pop-ups don't inherit any of the configurations I made in the web map.

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Don_Barker

Still happening here, too. In an app that was created from original, not Saved As. No custom widgets. AGOL version of WAB.

I tried all the workarounds listed above: Resizing, Chrome, Firefox, Edge. Cannot save the next edit. Am starting over.

KarinPersoons

Did you get any feedback from ESRI support?

I have the same problem today, more than a year later ...

LeoQuayle

I am new to WAB (using developer edition with AGOL), but I have encountered a similar issue except that all buttons on my web app configuration control panel (within the builder environment) become non-responsive. Its like I've been locked out of the app and can no longer edit it? Can someone explain?

JunshanLiu

Could you share the app that can’t be saved?

C_EHoward

yes, thanks from me too Richard. This is not something I would have thought would matter, especially since this behavior just started happening for me (Online version of WAB). whenever I get support to take my case (anyone else have trouble talking to someone when you really need support) I will raise this issue with them and hopefully something will be done, as this resize 'workaround' is not an acceptable way to use AGOL. thanks again

BrianGallegos

Richard,

That worked great! I would have never thought of resizing the window to see if that worked!

Thanks a bunch.

Brian

PaulDoherty2

Nice work! I will try this myself and see if I can get ESRI Support to log the issue (01695480).

Paul

Sent from my iPhone

RichardAbram

I have the same issue with my local developers install install (version 1.2). I finally opened the developers window in Chrome and noticed the app was switching from desktop mode to mobile mode (in the debug console window) and the button would sometimes change from Saved to Save allowing me to save my work. A little more testing I found that resizing the browser window to a much smaller size the button would swap from "Saved" to "Save" allowing me to save my work. Kind of a lame work around but definitely better than having to rebuild the application over and over.

So this does seem to be a bug of some sore in the app itself.

JakeSlyder

Well if you want to keep that same url, then perhaps you could just try this without the "save as" step. I did that because I wasn't sure whether my widgets would be configured when I switched back from a different theme. However, it seem like at least in my case the configurations they were fine, so if you're brave you could try switching between themes in that original app.

PaulDoherty2

Ok great workaround, although if you have the app embedded or shared, you will need to update those URLs. I worked through this issue with Esri Support, however, we were unable to replicate the issue on their end.

I have had this happen to two applications, but cannot figure out what is common between all of these cases.

Thanks for posting.

JakeSlyder

I just encountered issue myself on the ArcGIS Online version. The way I got around it was to save a copy of the app, choose a different theme and then this allows you to save again. Once you've saved as a different theme, then you can change back to the theme you were initially working with. In my case, all my widgets were still there and properly configured, but then I was able to save again.

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JunshanLiu

This looks strange, could you post your browser console log?

BTW, "1) Save As a new app, but this breaks all the widgets" do you mean the app stops working after save as?

PaulDoherty2

I am working through this with Esri Support case number 01695480

The only work around so far is:

1) Save As a new app, but this breaks all the widgets

2) Changing the theme to a new theme, but this also breaks all the widgets.

No clue as to what is causing the problem as we cannot replicate it.

RobertScheitlin__GISP

Paul,

if you are using the developer version then open the appbuilder.log found at [install dir]\server\logs and see if there is a clue there.

PaulDoherty2

Thank you Bill Fox, Rebecca Strauch, GISP, and Robert Scheitlin for your response. But so far nothing proposed has fixed the problem. This has happened with 2 separate applications where Save turns to Saved and nothing can change it.

- deleting a widget

- changing the name of the title

- adding a widget

- signing out and back in

- clearing history / cookies

- different browser

- incognito mode in Chrome

So I am hoping someone at Esri can propose a workaround and notify us if there is an existing bug. This is an absolute 'showstopper' because if you have a live application, you cannot just take it down and start over.

BillFox

Hi Paul,

I have had it get stuck and have to log out of Portal for ArcGIS and back in again to clear it up.

I have adopted the save often habit - just in case.

The other weird thing I've seen is when you change the drawing order in the mxd after publishing the service, webmap and web appbuilder app it will mess up query widgets, identify results, etc. To prevent that I have adopted the "Allow assignment of unique numeric IDs for map service publishing" option in the mxd data frame's General tab before publishing the service for the first time.

-Bill

RebeccaStrauch__GISP

Is it that you can't make new changes, or that it says "Saved" that you are worried about? If you make a change, with it show "Save" again (typically behavior....then after you hit Save, changes to Saved).

RobertScheitlin__GISP

Paul,

There is nothing you can change in the apps properties or widgets settings that will make the save appear?

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