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Unable to login after "offline use"

HenrikSvenningsen

Hi there

I just created a 60 days trial account (Organization) so that I could test Drone2Map.

I checkhed the "go offline" choice and followed the wizard, but after that I'm only getting the following alert/failure:

I cannot recall the license on my own "online organization" account as i says "a problem with the user accured" ...but the user is the Admin of the site???

I tried to uninstall and reinstall Drone2Map but no result with that.

How do I fix this problem??

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HenrikSvenningsen

Well I know you just had the ESRI UC, but is this this answer rate ??

AdrianWelsh

Hi Henrik,

There does not seem to be a lot of activity in this group at the moment. Sometimes when I really need an answer, I bump up the thread during some of the busy times (like around 10 AM to noon Eastern Time zone - in the US). Other times, I will tag a certain individual that I know would be a potential candidate to answer the question (or redirect it). And sometimes I will tag another group as well.

Since this may not only be a Drone2Map thing, I would suggest tagging ArcGIS Online and, just from trolling around the threads in this group, I would tag people like Xander Bakker and Timothy Hales, just to be enough of a nuisance to get a response....

Last resort may mean calling Esri technical support. If you really need support now, call them.

RebeccaStrauch__GISP

You may be better contacting tech support for this issue. As Adrian mentioned, not much activity in this group yet, maybe because there are not that many using it yet (at least that are active in the forum, e.g., I do not have a drone). The forums are heavier user run than than Esri staff, although I have seen more involvement lately, but I think many are just getting over the UC, and Monday was a holiday.

im sure you have looked Drone2Map for ArcGIS already, which is more just the description. And it looks like there may be a few videos on drones, but my iPad is having issues with the page right now (looks like they released a new web page design in last couple days. This is one you might want to look at Introducing Drone2Map for ArcGIS | ArcGIS Video

AnthonyMason

Thank you for your post, and we apologize for the inconvenience this has caused. We have identified this as a known issue in the Drone2Map 1.0 release and are working on a fix. In the meantime please log a support ticket by visiting Esri Support Home and they will be able to reset your license for you.

Thanks,

Tony Mason

Product Manager - Drone2Map

BraulioGálvez

The same situation happen with the ArcGIS Pro licenses. To many user when updated from Win 7 or 8.1 to Win 10, had a license offline. Then, when the user wanted logged in, they couldn't and the system showed the error

AdrianWelsh

Braulio,

See the comment I left on this thread about logging into ArcGIS Pro after updating your OS:

https://community.esri.com/message/619339#comment-619339

This may help your situation

BraulioGálvez

Hi Adrian.

Thanks for your information, but this isn't solution. The solution si appeal the license with support ESRI, since from "manage license" cannot revoke licenses offline.

Regarding the drone2Map, I also have this problem and others users also have... all they tried request license offline.

Could be a bug of Drone2Map?

Thank you again!

Regards,-

HeatherM_JDI

I am getting the same error even after revoke and re-assigning the licence to myself. Is there something else I need to do? I don't think I triggered this to work offline. It was working fine 2 days ago.

AnthonyMason

We are releasing an update to Drone2Map next week that will resolve the offline workflow issues in the 1.0 release.

Thanks

Tony

RenéBerger

Hi,

I have an similar error here. I have an account associated with a 60 days trial licence and enabled offline usage in drone2map. For some reason, the application crashed. Now, I cannot login anymore. Error message is "User Offline - The account cannot be used to authorize Drone2Map as it has been configured to be used offline elsewhere."

Well, I have only installed the software on one system, so "elsewhere" seems wrong. Any suggestions what to do?

I cannot revoke my licence using the ArcGIS Online organisational account. When I try to revoke all Drone2Map Licences, a error message occoured "Beim Widerrufen der Lizenz für René Berger ist ein Fehler aufgetreten." (engl. Error while revoking the licence for René Berger")

Thanks

René

AnthonyMason

René,

Thank you for your post, and we apologize for the inconvenience this has caused. We have identified this as a known issue in Drone2Map 1.0 and have resolved it in Drone2Map 1.0.1. Please log a support ticket by visiting Esri Support Home and they will be able to reset your license for you.

After your license has been reset please download and install Drone2Map version 1.0.1 from Drone2Map | ArcGIS . We have made quite a few enhancements and bug fixes, including the bug causing users to get locked out when taking Drone2Map offline.

Thanks,

Tony Mason

Product Manager - Drone2Map

RuwanNanayakkara

Hi Anthony,

I am unable to even create a support ticket for this same issue. I have also yet to receive a reply regarding the NDVI checkbox on a different thread. Thanks for any help.

RenéBerger

Tony, thank you for your help. After I created a support ticket, my licence was reset and now I can use Drone2Map again.

I have installed version 1.0.1 now and will try the offline feature soon.

Best regards,

René

CarlosMartinez2

Sorry to bump a thread from last August, but I've just experienced this same exact issue using D2M 1.1. So the issue is NOT resolved. I've already opened a Premium Support ticket, but just thought I'd let the D2M community--and Esri--know that the bug still exists.

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