Welcome to the ArcGIS GeoBIM troubleshooting hub. This page serves as the central index for ArcGIS GeoBIM troubleshooting resources. Use the articles linked below to find solutions to common errors, ArcGIS Enterprise deployment issues, and geoprocessing tool problems when using ArcGIS GeoBIM.
Important: This troubleshooting hub page is intended as a navigation guide only. Do not post troubleshooting questions here. Instead, use the most relevant troubleshooting article below if you are unsure on next steps.
Troubleshooting articles
The following articles provide insights on common errors that may be experienced in ArcGIS GeoBIM and should be used to help guide troubleshooting efforts.
ArcGIS GeoBIM on ArcGIS Enterprise deployment troubleshooting: Read this article if you are experiencing problems using ArcGIS GeoBIM on ArcGIS Enterprise. It outlines general deployment errors that can surface due to missing or misconfigured Enterprise infrastructure, services, or deployment settings.
ArcGIS GeoBIM Tools troubleshooting: Read this article if you are experiencing problems synchronizing Autodesk Forma data into ArcGIS GeoBIM projects. It outlines methods for reviewing problematic design files and identifying patterns of failure, as well as listing specific tool log errors.
- ArcGIS GeoBIM UI error troubleshooting: Read this article if your are experiencing errors in the ArcGIS GeoBIM interface (that do not relate to ArcGIS Enterprise deployments or the geoprocessing tools). It outlines some common UI errors that may require extra guidance to workaround or resolve.
Issue not listed?
If your issue is not covered in any of the ArcGIS GeoBIM troubleshooting articles, you should:
- Search the ArcGIS GeoBIM Community for any similar posts on your topic.
- If no previous discussions exist, create a new post and complete the following:
- Select post type Question
- Provide a clear, descriptive title in the Title field.
- Write your content in the Body field and include:
- ArcGIS platform used (ArcGIS Online or ArcGIS Enterprise)
- Software release version used (ArcGIS Enterprise deployments only)
- Errors experienced
- Steps to reproduce behavior
- Use the toolbar to add images, file attachments etc.
- Add any related Tags.
Tip: Providing detailed information significantly speeds up the troubleshooting process and minimizes follow-up requests from the ArcGIS GeoBIM team.
Once posted, the ArcGIS GeoBIM team will be notified and a response will be provided as soon as possible.
