Opening layer properties freezes ArcGIS Pro Project

AbigailRuddell

Having trouble with ArcGIS Pro versions 7.0 and 7.1. When right clicking on a map layer to select layer properties, the panel will not open and freezes the project. I've tried several fixes online and even re downloaded 7.0 on my desktop and the problem is still happening. 

Robert_LeClair

There is this Esri Community post here - Layer Properties Freeze ArcGIS Pro - that "may" explain what's happening.

Other things to consider:

Try these steps (in order). This symptom is commonly caused by a corrupted UI state/profile, GPU/WPF rendering/driver issues, or a problem layer type that makes the Properties dialog hang.

1) Reset the Pro pane/layout UI - In ArcGIS Pro: View tab → Reset Panes → Reset Panes for Mapping (Default) (or Reset Panes for Editing).

2) Do an ArcGIS Pro “soft reset” (rebuilds your Pro user profile)- this often resolves “a specific dialog/pane freezes Pro” even after reinstall, because reinstall doesn’t always clear the per-user profile.  Perform an ArcGIS pro Soft Reset

3) Rule out GPU/WPF rendering issues - Update your GPU driver (ideally from the GPU manufacturer; for laptops sometimes the laptop OEM).  If it continues, consider disabling WPF hardware rendering using Esri’s registry-key guidance (advanced).

4) Check whether it’s project-wide or layer-specific - Does it freeze on every layer (including a new shapefile/feature class in a brand-new blank project), or only certain layers (for example, very large rasters)?