Print widget ArcGIS Enterprise 11.2

PaulJohns

Hi everyone,

I'm facing a very strange problem.

I published 3 maps on our host (2 as vector tile maps and 1 as a raster tile map). All these maps were published from a computer under the username 'User 123'. ArcGIS Pro 3.3 was also installed under the same user account. The Print widget worked correctly at that time.

About two weeks ago, our organization changed all usernames from the format 'User_name 123' to a new format('User_name' 123). After this change, the Print widget stopped working properly.

I have already tried the following:

• Republishing the maps
• Restarting the services
• Switching between synchronous and asynchronous execution modes

Unfortunately, nothing helped. The behavior is inconsistent every time.

Scenario 1: When printing a raster tiled map, the vector tile map shows as an "empty area".

Scenario 2 (usually occurs right after republishing a layer): I always get the following errors:

1. Error executing tool. Export Web Map Task Job ID: j4b9fd39319424c4b99f4fbd051c7bba2 Failed to create layer from service at {service url/Map Server }. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task). Utilities/PrintingTools.GPServer
2. Error performing execute operation Error handling service request: Request type is not supported. 'Execute' asynchronous GP service.
3. Failed to start one or more services. A JSONObject text must begin with '{' at character 1 of Admin

I have no idea what caused this issue. The Portal is offline (disconnected) and uses a local internal certificate.

PaulJohns

Hi everyone,

Finally, I found the decision — and it’s very simple. In my scenario, the customer simply needs to clear the "history of sites" — not just the cache and cookies.

I suppose the problem might be related to a "frozen token" or the service remembering the last status of the geoprocessing task, but I’m not entirely sure.

In general, the Printing geoprocessing service is not very stable and works whenever it wants. In the morning it doesn’t work, but after a few hours it starts working again. I didn’t change anything in the server configuration — it recycles and restarts the Printing Tools service (Site → Utilities → Printing Tools) every 24 hours at 00:00 by default. Mystics 🙂

So, @Laura FYI — it would be great if Esri could fix the stability of the Printing Service with some patch. 🙂