Hi everyone,
I am encountering an issue where the print service in ArcGIS Portal fails specifically when including layers from a separate, standalone ArcGIS Server.
Environment and workflow:
System 1: Standalone ArcGIS Server 11.5 (hosting the Map Service).
System 2: Portal 11.3 federated with Server 11.3.
Service Status: The Map service on System 1 is shared publicly (anonymous access enabled).
Workflow: The Map Service URL was added as an item to Portal 11.3 and added to a Web Map.
Problem and error
In the Map Viewer, the layer displays perfectly.
When click the Print icon (in the left menu of Map Viewer) then click the Export button:
If only the basemap is visible, the print is successful.
If the Map Service layer from System 1 is enabled, the print fails with a red error icon.
The map service URL is in the form https://example.com/rest/services/.../MapServer.
The Server 11.5 has a valid SSL/TLS certificate.
The Portal 11.3 (Map Viewer side) use self-signed certificate.
Does anyone know if there are specific issues when printing from an older Portal version (11.3) against a newer standalone server (11.5)? Or, is there are specific issues when printing service contents of a standalone server?
Any help would be appreciated!
Thank you and best regards.
