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Survey123 Connect: Download error 403 forbidden when trying to create a new form

RemyOlive

Hi everyone,

I just came back from leave and I can no longer create new surveys, both on advanced template and standard template.

I get this error when trying:

I reached out to our IT department to see if a firewall blocked the downloading of the template, but they told me no.

I saw this post from 2020, that had a similar problem but with a different error code:

https://community.esri.com/t5/arcgis-survey123-questions/problem-downloading-templates-and-connecting-to/td-p/817865

I was wondering if anyone had an idea as to what was happening, I'm still pretty sold on the firewall idea but any other clue might be helpful !

Happy new year,

Rémy

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Accepted answers

RemyOlive

Found the problem in the error log: blocked link was different from the one the post I cited was calling.

Unblocked that link and everything works fine

All comments

abureaux

I'd start with something simple to try an narrow down the causes. Can you still log into the Portal?

RemyOlive

Hi Abureaux,

Yes I experience no other issues at all with out Portal or any connection otherwise,

Cheers,

Rémy

RemyOlive

Found the problem in the error log: blocked link was different from the one the post I cited was calling.

Unblocked that link and everything works fine

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