nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

ArcGIS Enterprise 11.1 is not printing features with custom print widget

AbiDhakal

Hello. I need your help friends.

I just installed ArcGIS Enterprise 11.1 yesterday and found out that my custom print widget is not able to print feature service features. The pdf map from the print widget comes out blank with just the base layer and no features on it. It prints image service and tile service features, but not feature service features. I'm in distress. All our agency application are built using Web AppBuilder applications and they have feature service in them because we want folks to be able to edit features, however when printing the features do not show up. This issue will render our enterprise useless.

Please help. I'm sure one of you have a resolution or work around.

Thank you,
Abi

PrintTest.pdf

BruceHarold_0-1727359623911.png

Find more posts tagged with

Accepted answers

All comments

BillFox

did you do an in-place upgrade?

do you see any printing errors or access errors in the portal or arcgis server logs?

is this a stand alone ArcGIS Server for printing?

AbiDhakal

@BillA

I did an upgrade with Esri tech support.

This is the error log from the Server:
Error executing tool. Export Web Map : Failed to create layer from service at https://gis.forestry.alabama.gov/arcgis/rest/services/AFCEnterprise/StandMapping/FeatureServer/0. Failed to execute (Export Web Map).

Yes, on this machine I have Portal, Server, Web Adaptor for both Portal and Server and DataStore.

Thank you very much,
Abi

MichaelTorbett

Following this post. I was planning on upgrading to ArcGIS Enterprise 11.1 next week, but will hold off until I see if a solution to this problem is available.

BillFox

if possible, can you install a stand alone ArcGIS Server (not federated) just for printing? and then have your print widget use its printing url

AbiDhakal

@BillFox I have logged a BUG - 000151919 in October of last year when it did this for one on my applications, however the rest of my applications were working just fine so I did not think much of it. Now, after installing ArcGIS Enterprise 11.1 it is doing this for all the applications.

Thank you,
Abi

AbiDhakal

@BillFox I do not have another machine to do that, Bill. I hope someone in the community picks up this conservation and has an environment that you suggest and gives us the answer to your question.

Thank you,
Abi

BillFox

what release did you upgrade from?

AbiDhakal

@BillFox

From ArcGIS Enterprise 11.

TanuHoque

Thank you all for reporting this. My apologies. We will look into this with high priority.

One question - are your services private i.e. requiring credentials to access them?

AbiDhakal

Thank you @TanuHoque . Yes, they are private and require credentials to access them.

TanuHoque

thanks @AbiDhakal for prompt response.

followup question -- did you happen to try with a public service (that doesn't require credentials)? did that work for you?

are your basemap layers from arcgis online? or your own and they are secured too?

AbiDhakal

@TanuHoque I think, I tried that before but do not exactly remember the outcome, but I can quickly try and let you know now. My basemaps are from Esri.

TanuHoque

Thanks @AbiDhakal

Meanwhile, I looked at the other bug that mentioned. Unfortunately we were not able to reproduce this in house with the repro steps included in the bug. And I don't anyone else reported the legend issue either. Looks like you are some unique situation that made legend to not show up for feature layer. We are working with the support analysts to figure out a way to repro that and we can go from there.

AbiDhakal

@TanuHoque

Thank you for the clue. I made my service public, but made sure I had 'Enable ownership-based access control on features'. I first did this for only the feature service and that did not help, so I made both image service and feature service public as well as 'Enabled ownership-based access control on features', my legends are now showing up. I can only hope that my service do not get into public hands. Do you have any suggestion? Just to let you know I'm testing this with some of your Esri colleagues.

Thank you,
Abi

TanuHoque

Thank you for the clue. I made my service public, but made sure I had 'Enable ownership-based access control on features'. I first did this for only the feature service and that did not help, so I made both image service and feature service public as well as 'Enabled ownership-based access control on features', my legends are now showing up. I can only hope that my service do not get into public hands. Do you have any suggestion? Just to let you know I'm testing this with some of your Esri colleagues.

@AbiDhakal

thanks for providing me your test results. With 'image service', did you 'map image layer' (off a map service) or 'image service layer' (off an image service)?

But it is still odd that you had to make it public to see legends. Once the analyst reaches back to me, we will investigate further.

Now, back to the original 11.1 non-legend related issue where layers don't show up in the output -- I imagine that works when you make the service pubic, right?

Please note, I'm not asking you to making your service public as a workaround, it is only to do some testing to help us get better understanding of the situation.

AbiDhakal

@TanuHoque

I did this with a map image layer off of a map service.

Not just the legends were not showing up, but the features were also not showing up. However, like I mentioned ealier with it being public now both the features and the legend show up.

Hopefully, you can find a resolution soon to to where we do not have to make the service public for the features and legends to show up on a print output.

Thank you for your awesome support.
Abi

TanuHoque

Thanks @AbiDhakal for providing clarification.

Once I get all the details from the analyst, we will dig in. We don't want you services made public unnecessarily either 🙂

AbiDhakal

@TanuHoque

Right, please we are waiting on a resolution so we do not have to make it public.

Thank you for everything,
Abi

AbiDhakal

@TanuHoque

This is what I’m also thinking. Until we figure out what is going on we can ‘disable ArcGIS Service Directory’. That way unauthorized users cannot get hold of the service directory and the apps require credentials to get in. That keeps the data safe? If so business can function as usual? I also have a few other ideas to test in the mean time. We can talk about it. What is your advise?

AbiDhakal

@TanuHoque

The earlier option, I don’t think will work, but making the service only queryable by who created the feature may be our solution at this time so general public can’t see our data. That’s our biggest concern.

AbiDhakal

@TanuHoque

Instead the resolution now is to make query available only to those who created the data. That should keep our data away from public visibility! That’s our big thing. In the mean time we can continue our research into the bug

GoranGobac

Hi @AbiDhakal ,
thx for the post I have a similar Problem with 10.8.1 and this is happening after Latest Portal Security patch (we think).
@TanuHoque is it possible that you do not see the problems form other countries (Germany) that are reported.
I have 600 Users that are impacted with this Problem and I can not go Public with our Services.
It would be great for Community if Esri would post Known Issues that emerge.
Like the Problem with Shape.Area Attributes with Referenced Services that are still giving FALSE results in Spatial calculation in Portal in 10.8.1 with 19c Oracle and no one gives a dam. Just disappointing.

AbiDhakal

@TanuHoque

Making query unavailable to public also does not work. I tested it this morning. The minute you take away query from public in Server manager there is no feature and no legend on the print pdf in Portal 11.1.

Thank you,
Abi

AbiDhakal

@GoranGobac

Thank you for pointing out your issue. Hopefully, this time with the help of @TanuHoque we can make it work.

Thank you,
Abi

TanuHoque

@GoranGobac
Could you please share BUG#s for the issues that you reported? Thanks a lot.

TanuHoque

IMPORTANT NOTES (clarification):

I am NOT asking anyone to make services public. A bit of communication in that area that happened up in the chain was ONLY for testing purpose to acquire some information help us debug this issue.

We understand this is a bug and we are working on to resolve this as soon as we can. We appreciate your patience and apologies for inconvenience. We are NOT at all suggesting making secured services public as a work around or anything like that.

TanuHoque

@AbiDhakal

Making query unavailable to public also does not work.

If you turn off query operation, it only impact if you add a layer off a map service as a feature layer. If you add the entire map service as map image layer (aka map service layer), then this query operation should not affect while drawing (as the draw technically happens on the server) and legend.

Popup should continue to work as JS API at that point should fall back to identify operation. The areas that will not work, when you have query operation turned off, are 'opening attribute tables' and some widgets that rely solely on query operations.

it is just a FYI 🙂

AbiDhakal

@TanuHoque

We knew that when the BUG was logged last year. It was only the feature service that is impacted. However.

After a lot of testing this morning this is what I have figured out. I'm having to remake my web map for the print widget to work as expected from a 'feature service'. The features and legend both show up now despite it not being public. Yes, not public. Working normally thus far. I'm still configuring my Web Map and web AppBuilder app. I have to do this across all my apps, basiclly rebuild all my apps from scratch. Make brand new Web Maps and then Web AppBuilder apps. Save as of the Web Map will not work because it seems to carry over the print issue. I tried adding a new print widget to the old Web AppBuilder app and that is also not working. It has omething to do with Web Map and Web App not supporting expected print output after Enterprise 11.1 install.

Also, please note that servicing Map Image 'feature service' from 11.1 does not honor feature templates. It all comes out grey. I'm having to deal with that problem as well.

Thank you for continuing to show interest. In anticipation of a solution.
Abi

GoranGobac

Hi @TanuHoque this is the BUG. It was created yesterday from an Request Case.
BUG-000158127
Br
Goran

ZachBodenner

Is there a link to this bug specifically? I've tried searching on ESRI's new tech support page but I can't find the actual information about the bug. I encountered this issue during an upgrade of our test environment, and this is severe enough to delay upgrading.

AbiDhakal

@ZachBodenner @TanuHoque

Hey Zach,

I have not yet been given a BUG number for this issue. My understanding is Esri is still working on honing into the issue before they give me a BUG number. I have tagged Tanu on this message, I understand, he is working between me and my Esri support. He should be able to give you a good status on where we stand on this case. You are absolutely correct. This issue needs to be fixed sooner than later.

Also, for your information please check BUG - 000158201. It is a little different, but it also pertains to Enterprise 11.1. Layer published from Enterprise 11.1 loses style and is not colored in map View Classic.

Thank you for your inquiry,
Abi

Pei-SanTsai

My custom print services (secured and non-secured) published from ArcMap years ago are on my standalone ArcGIS Server. I can't get any ESRI basemap printed correctly. I just upgraded from 10.8.1 to 10.9.1, tested my non-secured print service, it worked with Map Viewer but not in the web appbuilder print widget. I'm still in progress of figuring out the issue. Also, I can't get secured print service published from ArcGIS Pro to work, any app with secured map service will get an error when I try to print. I know in the past when I published my secured print service, I have an admin user account & password saved with the service but I don't see that option available in ArcGIS Pro.

AbiDhakal

Still not resolved.

GoranGobac

@AbiDhakal for us the thing that resolved the BUG was the latest Utility Patch.
Our Esri Partners have no clue why that is.
Problem with our BUG was that the Server wasn't giving ID Key and therefor the Print Service could not Print, but only the referenced Map Services wich had Group policy's in Portal, because it needed this Id Key.
Services with Feature Function activated could be printed as Feature Services.

AbiDhakal

@GoranGobac @that is nice to hear. I didn't understand about the group policy. How is it that the map service has group policy and not the feature service? How can I have the feature service to have group policy so it begins to print. What is the latest Enterprise/Portal Utility Patch?

Thank you,
Abi

TanuHoque

Thanks @GoranGobac. I'm glad to know that your particular issue got resolved with the latest Utility Network patch. Would you mind share the link to the patch?

That said, we doubt this patch resolves the original issue. We can confirm once you share the link.

TanuHoque

Just to provide an update. We are looking at a potential fix with a plan to release as a patch soon. Once we have it is tested and gets released, I will update this thread.

We really appreciate all your patience and keep us posted with your workflow etc. We can't thank you enough.

GoranGobac

Hi @TanuHoque this is our BUG Nr. BUG-000158127
@AbiDhakal So in portal you can have x number of groups.
And wenn we create referenced Service we create it as Map Service first (Map Image Layer in Portal)
Because Map Services are handled completely through ArcgGIS Server. Feature Service is an Additional function of a Map Services but Feature Service is rendered through your Browser and therefor can not support all of the Symbology and you will find your self in problems wenn you consume services with Millions of geometries.
That said when the function Feature Service in ArcGIS Server Manager is activated you get an Additional Portal Item that is Feature Layer. Each Layer can be handelnd separately in Portal and each Item can have different Groups.
But the Problem was how the Server was handling call.
When you call an map in your browser that in our case had map service and was in specific groups the server did not send as answer all Service tokens. Nevertheless you could see your objects but when you print your map the print service requires this token and because it is not there it wont print.
But with Feature Service it was different because we think the call is managed by server differently then map service.
We installed Utility Patch 10.
You can test our case with Browser Dev Tools to see if you are getting all of the tokens.
Also Esri Australia had a case were they uninstalled certain Utility Patch and than it was functional again.
From me the Problem is the lack of transparency by Esri and lack of know how and therefor support in other Esri franchises in non US Countries. If the functionality know how is also given to other countries it is then highly likely that the Problem analysis and solution will be provided in an reasonable time and impact to customers want be so high.

AbiDhakal

@GoranGobac Thank you for the information. I will work with Esri tech support to see if I can also install Utility Patch 10. I will also go through the other things you mention in your message. I hope it works out for me too. I will let you know.

Thank you,
Abi

GeoinfoGeoinfo

Hi @TanuHoque, we also have the same problem in the muncipalities of Staffanstorp and Kävlinge in Sweden. We just installed the network utility patch but it did not resolve the issue.

AbiDhakal

@GoranGobac Makes me wonder what version of ArcGIS Enterprise you are using. I have ArcGIS Enterprise11.1 and just got done installing both the Network Utility Patches:
1. ArcGIS Server 11.1 Utility Network and Data Management Patch
2. ArcGIS Server 11.1 Utility Network and Feature Service Patch

This did not resolve it. I will keep trying and inform you.

Thank you,
Abi

Join the Conversation

Signed in members can post, follow updates, and more. New here? Register a free account.

Quick Links

Community Help
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.