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ArcGIS Pro random freezing

necurri_VC_SSO

I'm wondering if anyone out there has ever experienced all buttons and menus in ArcGIS Pro become unresponsive. It's not necessarily freezing in that I get no error, my CPU doesn't start going bonkers, I'm getting no indication that the machine or the program is hung on anything, but none of the menus or buttons respond to clicking. The only thing I can do is click the X button in Windows to close the program and save it when it prompts me. Or I can minimize or resize the program Window, which doesn't help much... I'm not seeing any pattern to it - no particular function or action seems to trigger it.

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Accepted answers

wayfaringrob

My coworker and I have the exact thing happen pretty frequently - sometimes a right click on something in the TOC will fix it, but usually not. I tried opening a tech support case but since it's intermittent/not reproducible and their steps didn't do anything to assuage the issue, they weren't able to do anything. One thing they suggested was to disable WebRoot, which I tried, and still had the issue. Keyboard shortcuts usually work, though, so you can press Alt+F4 to close and use the spacebar to select 'save' when prompted. And then reopening the program should work fine. Annoying, but a pretty quick workaround.

All comments

wayfaringrob

3.2.x seems quite old at this point. Is there a reason you haven't updated? I am not sure about what the version was when I updated in April 2025 (noted above) but it was surely beyond that.

MartyRyan

I'm on ArcGIS Pro 3.2.4 and have been for a long while. I telework through Horizon on my Mac and use Remote Desktop to access my Windows PC in the office. For me, nothing has changed. Today, whenever I try to "Add Data' through the ribbon, I instantly get the blue spinning wheel... this has been happening all morning and I am now 15 minutes or more into this attempt, waiting for whatever is going on to finish!!

Robert LeClair

@PatrikBEngstedt - in your screen grab, I see that you have a Progira add-in installed for ArcGIS Pro. I'm not familiar with this item. For testing purposes, I wonder if you can uninstall the add-in and then see if inserting a new layout performs better.

Since you started seeing this with ArcGIS Pro 3.5.4, you may want to uninstall the 3.5.4 patch and return to the 3.5.3 patch by using the workflow seen in this post - Returnig to an older version of Pro

PatrikBEngstedt

Hi, we are running into this freezing mode often in the latest ArcGIS Pro 3.5.4. We have done a clean install as described in the Australia post but problem is still there. It happens often when new layouts are created. In the enclosed picture the tasks executing during this freezing period can be seen. What are they up to?

pro task.png

Robert LeClair

I'm not sure what exactly this item means but I did view the internal support cases and there was a related Esri Support case that an analyst reviewed. In the case, it stated that their IT department installed some type of compenent recently but did not know what it was. The only resolution was completely clean uninstall and reinstall as documented here - Performing a clean uninstall of ArcGIS Pro | Esri Australia Technical Blog - then the issue went away. Not the answer you'd like to hear but it did resolve their case.

imansbburg

I'll add, it really takes a painfully long time. Another error i'm seeing in the diagnostic monitor's log tab is:

<Event time="Fri Jun 13 12:04:10.114" type="Warn" thread="8858: Main CIM worker thread" elapsed="0" function="" code="">
GraphicViewMap Resume: Access Denied!
</Event>

What is this error about access view denied for graphic view map? all my poor performance issues appear to be related to referencing our enterprise geodatabase.

imansbburg

I keep running into an issue when inputting and enterprise geodatabase file location as an output for a gp tool. I opened the diagnostic monitor and am see thing...? what does this indicate??

Screenshot 2025-06-13 121057.jpg

Y_Chau

I auto updated Pro to 3.5 and the freeze is back. Please find a proper solution for this frustrating behavior.

KeithAddison1

Happened to me on 3.4.3, thought I'd lost my mind for a second. I've been lucky and always found Pro more stable than Map. This happened once or twice before to me circa 2022, if it stays at that rate I'll be happy.

Kevin_Andras

Fortunately, after updating and rebooting, I have not experienced this problem again!

Robert LeClair

@Kevin_Andras - sorry to hear that AGP is freezing regularly. I did review all the comments in this post and there was not a link to the Can you Run it (AGP 3.4) on any comments. I'd recommend running this diagnostic - systemrequirementslab.com/client-app?refid=1256&appkey=6D681CD0-BA6C-4B6B-9A82-639759CFD094&requirementsetid=23091 - to see if it's hardware related or not. Also, check your video card drivers to see if they're up to date as well. Let me know what you discover - thx!

Kevin_Andras

I am at the point now where ArcGIS Pro freezes EVERY TIME I use the 'Explore' tool (not panning, just clicking to identify data on the map). Super frustrating. I have repaired my installation, but cannot currently uninstall/reinstall since that requires a reboot. Hoping in a week or so when some programs are finished a reboot will fix this. I have tried with multiple projects, brand new projects, different types of layers loaded. It either hangs on "Identifiying", "Querying Layers", or after it shows the results in the pop-up, with ArcGIS being totally unresponsive. I have to kill it with the Task Manager, restart a project, and refrain from using the Explore tool in order to get anything done.

LoriEmersonKDOT

I'm having the same issues in Pro (various versions). I'm now at version 3.3 and Pro freezes (ribbon turns gray and the cursor spins), usually after I use a map series when navigating to a map series page, or converting labels to annotation. I have to end task using task manager and open the project again.

When I upgraded Pro versions, I even started a new project and re-created map and layouts from scratch to rule out that my Pro project was the problem. It is sooo frustrating. It takes forever to do anything.

Bud

@KoryKramer might find wayfaringrob's workarounds interesting.

…sometimes a right click on something in the TOC will fix it, but usually not…Keyboard shortcuts usually work, though, so you can press Alt+F4 to close and use the spacebar to select 'save' when prompted. And then reopening the program should work fine. Annoying, but a pretty quick workaround.

Y_Chau

For me the problem was solved by a clean uninstall. I followed this Esri Australia Blog

Esri should build a tool to do this. Trimble used to have a cleanup tool for Pathfinder Office. It would remove all the folders and registry values.

Robert LeClair

There is an ArcGIS Pro Diagnostic Monitor you can use to access status information, logs and events to diagnose application problems such as resource overconsumption that you're currently experiencing. You can learn more about it here - Diagnostic Monitor—ArcGIS Pro | Documentation

Y_Chau

@Robert_LeClair Esri should develop a tool for clean uninstall of ArcGIS Pro. I remember Trimble used to have one for GPS Pathfinder Office.

Y_Chau

For me the save button is also grayed. Only option is to kill the app from task manager. This happens quite frequently. It consumes 60% CPU and 50% RAM with very ordinary amount of data. Our customers are reluctant to move to Pro because of this behavior.

Robert LeClair

@Heather_Hegi - there's now a Tech Support paper on how to do a soft reset of ArcGIS Pro How To: Perform an ArcGIS pro Soft Reset (esri.com)

Heather_Hegi

This needs to be marked as the solution! Renaming the ESRI folder under roaming did the trick for me! Thank You!

Robert LeClair

Kevin - you can delete the ESRI folder in ../appdata/local and ../appdata/roaming. My thought is by renaming it, you can recover it...just in case there's something in it you need.

KevinGabelman

I am curious, @Robert_LeClair , why not just delete the contents of the roaming appdata folder? Or, do you rename it, then delete it later, just in case there was a temp raster somehwere you needed?

necurri_VC_SSO

In my case, it turned out my computer was sick. After the computer was reformatted and everything reinstalled, I've not had the problem again.

Sheller

I am so frustrated with AGP freezing that I decided to see if others are having the same issues.

I upped my RAM, copied all files locally, and it still locks up randomly and I have to envoke the task manager to close it up and lose all the work that hadn't yet been saved. I was taking 2 steps forward and 1 step back every hour or so and I had enough and just started doing the same work with Arcmap 10.8.1.

It has not crashed once since I did this. My production has increased and I think I have to click 40% fewer times to do the same job. Why can't they get this right? I have been trying to move to AGP for 10 years and every time I do I end up back with Arcmap. Not because it is easier and more familiar, but it actually works much better.

wayfaringrob

Happened again today, all I did was R click>open a map from the catalog view, and then I couldn't click anything.

wayfaringrob

The issue persists in Pro 3.0. Map navigation seemed to be working (the thing I did right before it broke was zoom to a group layer, and it worked again when everything else was locked up). It responded to right clicks in various locations, but not left clicks. Right click > Symbology seemed to get it to snap out of it.

wayfaringrob

necurri_VC_SSO

Just had a full on crash when editing so I'm trying it now.

Robert LeClair

Yes sir - ArcGIS Pro will create a new ESRI folder in those 2 folders. My ArcMap days go back to 8.0 in 1999 - remember that trick well!

necurri_VC_SSO

I'll try the folder renaming trick in my user profile. I assume it will just re-create it next time I open Pro? Echos of renaming the ArcMap normal document template.

Robert LeClair

Neil - whenever I see "strangeness" like this, I rename the ESRI folder in my c:/users/<user_profile>/appdata/local and c:/users/<user_profile>/appdata/roaming to ESRI_OLD. Another thing to do is repair the ArcGIS Pro installation or a clean uninstall of ArcGIS Pro followed by a clean install.

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